How Product Inventory is Handled
You may have noticed Shopify creates duplicate products in your store. You can ignore them, the subscription orders will still impact in the inventory of the original product. In summary, both one-time and subscription purchases impact the inventory of the original product only. Essentially, we don't track inventory on the hidden product at all, we point it all back to the original.
From the ReCharge Dashboard open your Settings menu > General Settings > Advance Settings. Under the header Inventory Behavior you can select from the following options:
- Create order always (Do not check for inventory, and do not reduce inventory)
If you have a product set to not track inventory with n/a as the amount, those orders will still go through. Orders that have the 0 inventory with tracking will be marked as Insufficient Inventory in the Errors section.
- Create order always (And reduce inventory). This means that if a customer is subscribed to a product that is sold out, the order will still push through regardless.
- Create order only if inventory is available (And reduce inventory
Subscription Has An Out Of Stock Product
If the order contains any out of stock item(s) then the entire order is held and marks the order as an 'Inventory Error'. To view orders with Inventory Errors
Out Of Stock Notifications