How Product Inventory is Handled

You may have noticed Shopify creates duplicate products in your store. You can ignore them, the subscription orders will still impact in the inventory of the original product. In summary, both one-time and subscription purchases impact the inventory of the original product only. Essentially, we don't track inventory on the hidden product at all, we point it all back to the original.

From the ReCharge Dashboard open your Settings menu > General Settings > Advance Settings. Under the header Inventory Behavior you can select from the following options:

  • Create order always (Do not check for inventory, and do not reduce inventory)
  • Create order always (And reduce inventory). This means that if a customer is subscribed to a product that is sold out, the order will still push through regardless.
  • Create order only if inventory is available (And reduce inventory )

Subscription Has An Out Of Stock Product

If the order contains any out of stock item(s) then the entire order is held and marks the order as an 'Inventory Error'. To view orders with Inventory Errors go to Orders > Errors. To retry the charge once the item is back in stock, just click the 'Retry charge' button to the right of the order errors.

Out Of Stock Notifications

You can setup automated email alerts to notify customers when their order is out of stock. Go to Settings > Notifications to edit the Out of Stock message. See our Notifications article for more information on these.

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