Product Page Issues

When you add new products to a subscription Ruleset, the changes are not always reflected on the product page. This can be due to data not being synced. This can easily be resolved by Going to Rulesets and clicking Save at the bottom of your existing ruleset.

Frequently Asked Questions

Subscription rule has selected the option One-time purchase & Subscription but I don’t see the options in the product page? Sometimes after clicking Save in the Ruleset, it takes a few minutes to resync all the product's data.

When I change the variant selector the price shows a $NaN message?
If the product has some variants, we have to sync all of them, which can make the sync process longer. If the product page is checked immediately before the sync completes it can show $NaN errors. For the non-subscription(one-time) products, $NaN usually happens when a duplicate product is made. If you add the product to a subscription ruleset, then remove it, that clears out the ReCharge option on the product page.

I updated the price of the product in Shopify but the product page is reflecting the old price?
Every time that you update the price (or the variants) of the products in your Shopify panel, you need to open the subscription ruleset and save it again to re-sync the data and reflect the new price in the product page.

I deleted the hidden product in Shopify and now the subscription is not working?
If you removed the hidden product from one or all the products with the subscription, you only have to save subscription rule in order to recreate them.

Still stuck? How can we help? Still stuck? How can we help?