Adding a Staff Member to Shopify

In order for the ReCharge team to carry out any necessary troubleshooting, we will require Staff Member access to your store. To provide this access, you can follow these steps below.

1

 Log in to Shopify as the account owner.

2

Click Settings at the bottom of the left menu.

3

Then click on Account.

4

In the Accounts and Permissions section, click on Add staff account.

5

Enter the following credentials: Clayton Du support@rechargeapps.com

Why Clayton Du? Clayton is our very first Customer Success representative and now spends most of his time on development. We still ask for accounts to be in his name for continuity purposes.

6

Click the Send Invite button.

7

Reply to our original email request for staff access to notify us that you've sent the invitation so we can get right to helping you as soon as possible!

Still stuck? How can we help? Still stuck? How can we help?