Customer Accounts

Customers are able to manage their subscriptions via their Customer Portal, customers will be able to log  in to  your store and click a Manage Subscriptions link, which you will find beneath the customer name in the menu, the location of this menu varies from theme to theme. To ensure you have this enabled, go to Settings and select Customer Portal and be sure to select Storefront for the location. 

You can also set this up in your notifications to provide links to your customers to manage their subscriptions. Of course, you are also able to manage the details for your customers as well, in case they contact you directly.

When an order is placed, we create a customer within your Shopify system if one doesn't already exist. The unique identifier for each customer is their email address. Subscriptions will be associated with the email provided with the initial subscription order.

When a subscription order is made, that does not automatically create a Shopify customer account for them, as there is no password provided. If they provide a password in the checkout account form, it will create the account when the order is completed.If this customer were then to register an account with the same email address, their previous order will be automatically connected and they will be able to manage their subscriptions. 

If a customer were to register with a different email and try to go to their manage subscriptions link on the store's page, they'll receive the following notice.

Click here for more information on account creation upon checkout.

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