Add a Customer to ReCharge Who Used the Wrong Checkout

Note: This guide can also be used to import customers one at a time.

In the event that a customer goes through the Shopify Payments checkout instead of the ReCharge checkout, you will need to have the customer re-enter their payment information. We can't extract that information from Shopify for security reasons.


Go to the Customers tab and click Add Customer at the bottom.


Enter Customer details. You can leave the Stripe Customer Token/Braintree Customer Token and Shopify ID blank.


Next, you will add the product to their subscription by going to the Subscriptions tab and selecting Add Product.


Search and select your product. Then select next shipment date and configuration.


Go to Billing Information and copy the Customer Portal link to send to your customer asking them to update their credit card information. The customer must update their credit card in order for you to charge them again for their next payment cycle.

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