Troubleshooting variant not found errors
Sections
Issue
Recharge uses the variant ID to connect the subscription item on Recharge with the product on your ecommerce platform. If you have recently updated your products or made changes that impact your products on your ecommerce platform the variant ID associated with the subscription item may need to be updated to ensure that orders do not run into errors when they are processed. If the variant ID is not updated the system cannot reference the product associated with the subscription and cannot process the order.
If the variant ID is not updated, Recharge will return a missing variant, variant
not found or variant removed error message.
Environment
- This issue may appear on all platforms but is most likely on Shopify if you use product-based apps or import products to update.
- Click Orders and select Charge errors to view charge errors in the merchant portal.
Resolution
To resolve the variant error swap the existing product to the latest version on the customer's profile.
If you would like to process immediately, once the product has been swapped, retry the order by clicking Actions and selecting Retry beside the error charge.
If you have more than 50 missing variant charge errors you can adjust in bulk.
