Errors may occur when processing subscription charges for a variety of reasons. This guide provides a breakdown of various errors that may occur and guides for troubleshooting and resolving the error.
Missing payment method
Missing payment method errors occur most often after migrating to Recharge if some customers were carried over without payment method information. Review Handling missing payment method errors for steps to resolve.
Payment method revoked
Payment method revoked errors largely occur when using PayPal or Braintree to process payments. This error indicates that the customer has canceled the subscription agreement with the payment processor, but not with Recharge. Review Handling payment method revoked errors for steps to resolve.
Pending charges are most often caused by the 3D secure processing setting for merchants in the EU. Review Handling pending charges for steps to resolve.
Unsupported payment method
Some cards are not configured to accept recurring charges, processing the recurring charge in these cases causes an error message. Review Handling unsupported payment method errors for steps to resolve.
Update payment method
If the customer's payment method on file is out of date or can no longer be used for recurring charges, an update payment method error may appear. Review Handling update payment method errors for steps to resolve.
Variant not found
Missing variant errors are caused by changes to the subscription product on the ecommerce platform. Review Troubleshooting variant not found errors for steps to resolve.
Processor errors occur when there is an issue connecting to the payment processor or ecommerce platform. Review Troubleshooting orders receiving processing errors for steps to resolve.
Didn’t find what you’re looking for?Contact us