Handling unsupported payment method errors
Sections
Issue
The customer's charge cannot process and shows an error that the payment method is not supported.
Environment
This issue may occur on all platforms
Click Orders and select Charge errors to view charge errors in the merchant portal.
Resolution
Unsupported payment methods most often occur when the customer has a credit card that does not allow for recurring purchases. The customer can usually resolve this with their credit card company, but the easiest way to resolve is for the customer to login and add a new payment method. They can also cancel the current subscription and checkout with a new one using a different payment method.
The customer can login to their customer portal and use the Payment methods page to update their payment information on file as outlined in Instructions for your customers.
