Troubleshooting insufficient inventory errors

Sections

• Issue
• Environment
• Resolution

Issue

When checking the Orders status, there are charge errors listed as insufficient inventory under the Error column. This error can show whether your inventory is out of stock or there is plenty of product available.

Normal behavior for inventory errors is when the order is marked with an inventory error when the order contains any out of stock items, and is retried automatically based on your dunning schedule.

Environment

This error can occur with multiple platforms. Depending on inventory behavior settings, order fulfillment, and your store’s platform, insufficient inventory errors can occur as a result of expected behavior or an issue with the order not processing.

With the Recharge Checkout on BigCommerce, Recharge only creates the subscription order if there is available inventory in BigCommerce. If the inventory is not available, the order is marked with an inventory error.

Resolution

Use the troubleshooting steps below to solve the inventory error.

If the error occurred due to lack of inventory

This is expected behavior if the product is out of stock and unavailable. To clear the error message:

1. Manually retry the charge once the item is back in stock. Click the three dots next to the Error column and select Retry charge.
2. Consider changing your inventory behavior settings for stores using Shopify Checkout integration or Recharge Checkout on Shopify.
   • Check this setting by selecting Storefront and then Checkout In your merchant portal. Select the Create order only if inventory is available (and reduce inventory) option under Order Processing.
   • Recharge always creates the subscription order If the create order always option is turned on even if there is no available product inventory set in Shopify.
   • Review handling product inventory for more information on out of stock order management.

The error occurred even though inventory exists

When your product is in stock but subscription orders are not processing, confirm the following:

1. Manually retry the charge to see if the charge error clears. Click the three dots next to the Error column and select Retry charge.
2. Check the inventory on your store’s platform as the inventory quantities may need to be updated to connect with Recharge.
3. If your store uses a third-party application for fulfillment, check that the inventory information is updated and populating to your store’s platform. This could cause mismatching of inventory data that resulted in the insufficient inventory error.