Bundles order processed through to Shopify with items that are out of stock and cannot be fulfilled.
- Recharge Checkout on Shopify
- Shopify Checkout Integration
Bundles are available on the Recharge Pro plan.
Bundles containing out-of-stock items process as normal. The out-of-stock item is included in the order and does not check inventory levels on the products.
In these cases, contact the customer to discuss a replacement item and edit the order on Shopify to adjust the contents before fulfillment.
If you are tracking inventory on the bundle content products, it is recommended that the product collection be created as an automated collection on Shopify. Set a condition on the collection that inventory must be greater than 0.
With the inventory condition set for the collection, out-of-stock products are removed from the bundle content options. Customers accessing the customer portal are prompted to update their contents before orders process if products go out-of-stock.
- Automated collections ensure the out-of-stock product is not displayed on the Bundles widget or the customer portal selection. However, if subscribers have selected that item in their bundle and do not update their content it will be processed as part of the order. It is recommended to use the bulk swap function to ensure customer's bundle contents are updated and do not include the out-of-stock item.
- The product is not removed from the collection until after the bundle is purchased and the order is created. Customers can select multiple quantities of one item that has limited inventory, causing the inventory to become negative. To avoid this, set this condition that inventory must be greater than the Single item limit set in the bundle settings.
It is recommended to generate the bundle contents report to properly prepare for inventory issues. Use the bulk swap function to change the out-of-stock product to different content for all active subscribers.
Out-of-Stock products on the storefront
Out-of-stock products are greyed out in the bundle content widget. Customers cannot select the out-of-stock option for their content.
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