Discount code field is not available at checkout or the customer portal
Sections
Issue
There is nowhere for customers to add a discount code at the checkout or in the customer portal.
Environment
Resolution
The discount code entry field is only present if you have active discount codes available to your customers. Discount codes must be created in both your ecommerce platform and in Recharge if they are to work for both checkout and recurring orders.
Create a discount code to ensure the field appears.
To enable discounts on the customer portal, confirm that the Allow customers to input discount setting is enabled in the customer portal settings.
If you have an active discount code and the discount field is still not visible, confirm that there is no CSS applied to your checkout settings. To review, click Storefront and select Checkout in your merchant portal.
CSS interfering with the discount field may appear as follows:
#discount {
display: none;
}
