There are two common scenarios for SMS requests not going through:
Duplicate phone number on record
With RechargeSMS, if your customer has sent SMS commands but the system does not reply, their phone number may be entered twice. SMS prioritizes the first contact made with the phone number on the customer profile. To remove the duplicate entry, reach out to the Recharge support team.
Store phone number not verified
If your customer's requests are not going through and they do not have duplicate phone numbers, there may be a store phone number verification issue. In 2022, phone networks implemented spam filtering to address toll-free and fraudulent phone calls. RechargeSMS store phone numbers that are not verified may be flagged in spam filtering workflows by phone networks. To fix this, reach out to the Recharge support team and provide the following information:
- Business Address (Street, City, State, Zip)
- Business Contract (Name, Phone, Email)
The Recharge support team will work with the RechargeSMS to verify your store phone number.
Didn’t find what you’re looking for?Contact us