Weight of the product matches the shipping rate but another rate is applied
Shopify Checkout integration
Recharge Checkout on Shopify
Section
Issue
A different rate than expected for the product is shown at checkout.
Environment
Platform:
- Recharge Checkout on Shopify
- Shopify Checkout Integration
Resolution
Shopify allows merchants to specify the size and weight of the default package they will be using. If you are using weight-based rates, as recommended, confirm if there is a weight present for the package. The weight of the package can impact the available rates shown.
Was this article helpful?
0 out of 0 found this helpful
