Address Reuse Early Adopter Program

Traditionally, when a Recharge customer completes a new checkout order using the same address they have used before, a new Address ID is created. The Address Reuse feature allows merchants to control how Recharge handles reused addresses at checkout and helps with managing existing duplicated addresses. This article provides an overview of and guidance on enabling the feature. 

How it works

The Address Reuse feature allows merchants to control how Recharge handles reused addresses at checkout and helps with managing existing duplicated addresses. The following options can be used to control Reused addresses:

1. Enable a setting that allows you to choose how Recharge handles addresses from new checkouts using the available options:
   • Always create a new address for an existing customer
   • Attempt to Reuse an existing one
2. A new export is available that allows you to export a list of customers who Recharge determines to have either duplicate or similar addresses. You can use the data from the export to move subscriptions between addresses either manually or in bulk.
   
   • In a future iteration of this feature, there will be an address merge interface that provides the capability to merge addresses instead of moving subscriptions.

The checkout setting for this feature checks for duplicate addresses, while the export feature checks for similar addresses. The criteria used to identify duplicate and similar addresses are as follows:

• Duplicate: With the checkout feature enabled, each address field is compared to the customer’s existing addresses in Recharge. If the fields contain exactly the same characters, we consider the address a duplicate.
• Similar: In the export, the numbers in address field one and the zip code field are compared to the customer’s existing addresses in Recharge. If the numbers are the same and each address field starts with the same character, we consider the address similar.

Enable the feature

The Recharge Product Support team must enable the Early Adopter feature for you before you can configure your Address Reuse settings. To request access to this feature, fill out the Address Reuse Interest Form.

Once the feature is enabled, you can control your Address Reuse checkout settings in the merchant portal. You can also use the Address Reuse export feature to create a duplicate address export.

Recharge Checkout on Shopify and BigCommerce

Recharge Checkout merchants can access the Address Reuse feature using the following steps:

1. From the Recharge merchant portal, click Storefront and select Checkout.
2. On the Checkout settings page, click the Attempt to reuse existing address on new checkout order checkbox to enable the feature.
3. Click Save.

Shopify Checkout Integration

Shopify Checkout Integration merchants can access the Address Reuse feature using the following steps:

1. From the Recharge merchant portal, click Settings and select Order processing.
2. On the Order processing settings page, click the Attempt to reuse existing address on new checkout order checkbox to enable the feature.

Create a duplicate address report

You can create a duplicate address report using the new export option. Using this report, you can bulk update subscriptions or manage customers with similar addresses. Use the following steps to create a duplicate address report:

1. From the Recharge merchant portal, click Data and select Exports.
2. From the exports page, click Create export and select Addresses - duplicate/similar - by creation date from the drop-down list.
3. Fill out the required fields and click Create export.

The export contains the following data fields:

• Customer id
• Customer firstname
• Customer lastname
• Address id
• Address created at
• Address 1
• Address 2
• City
• Region
• Zip
• Country
• Number of subscriptions
• List of upcoming charge dates for subscriptions on the address
• Deep link to the address