How are discounts handled during customer checkout?

Sections

• What happens if a customer enters an invalid discount code?
• Can customers apply minimum purchase requirement discount codes to existing subscriptions via the customer portal?
• Can customers use multiple discount codes on a single order?

Discount codes are provided for many reasons. Here are some quick answers to get an understanding of what applies to your customer’s checkout experience.

What happens if a customer enters an invalid discount code?

Customers see an error message if they enter a discount code that doesn't exist, isn't currently active, or cannot be applied to that specific channel.

Can customers apply minimum purchase requirement discount codes to existing subscriptions via the customer portal?

Minimum purchase codes can only be applied at checkout. This type of discount cannot be redeemed on existing subscriptions via the customer portal.

Can customers use multiple discount codes on a single order?

Customers can only apply a single code per order. It is not possible to stack discount codes. For example, if the customer has a 10% off discount code applied to their cart, the customer cannot also use a "save $10" discount code on top of the existing code. To offer customers multiple discount codes, create a discount code for the value of the combined discounts.