Workflow isn't triggering as expected

Sections

• Issue
• Environment
• Resolution

Issue

The workflow is configured but is not triggering as expected.

Environment

Resolution

Review the condition and search methods used in the Workflow configuration. If the query is set to "equal" rather than "contains" it may need to be adjusted. 

If you use equal, the condition or search must be an exact match to what is set on the product.

For example, if your product is set with the title "Subscription ABC free trial," and your search is set to be equal to "free trial" the workflow will not fire. You either need to broaden your search to "contains" or use the exact product title (ie. "Subscription ABC free trial").