Google Pay does not display as a payment method

Sections

• Issue
• Environment
• Resolution

Issue

The Google Pay button is not present and doesn’t show as a payment option for some customers.

Environment

Resolution

The user must meet the following criteria for Google Pay to display as a payment option:

• Using Chrome 61 or newer.
• A saved payment card.
• The saved card needs to contain some user information (such as a card holder name, or future expiration date).
• Google Pay must be connected to their Chrome browser.

When a customer has saved payment methods in their Chrome browser, Chrome might not make those cards available by default. This can also cause the Google Pay button to not be displayed.