Shopify feature compatibility with the Shopify Checkout Integration

Feature

Note

The Shopify Checkout Integration is only compatible with the Recharge Theme Engine Novum template version 4.0.1 and above.

Stores using the Base or Prima templates, or a lower version of Novum must switch to a Novum v4.0.1 or higher in order to convert to the Shopify Checkout Integration.

The shipping rates used for subscription orders on the Migrated Shopify Checkout Integration and Shopify Checkout Integration differs based on whether it’s a checkout order or recurring order Refer to Shopify Checkout Integration technical details and requirements for more information on this behavior.

Due to a Shopify limitation, only a single subscription shipping rate is displayed at checkout. If you charge shipping for subscriptions, you can’t have multiple rates, and you can’t edit the title of the rate.

Tax calculations differ on the Shopify Checkout Integration and Migrated Shopify Checkout Integration. Refer to Shopify Checkout Integration technical details and requirements for more information on this behavior.

Certain customer management processes such as performing refunds, updating payment and billing information change after completing the conversion to the Shopify Checkout Integration. Refer to our dedicated guide on Managing customers after converting to the Shopify Checkout Integration to learn more.

Shopify automatically injects a checkbox on the last page of checkout requiring customers to acknowledge that they are signing up for a subscription. This is a Shopify requirement and cannot be removed.

There is a maximum of 20 delivery intervals per product. Shopify allows a maximum of 20 selling plans within a single selling plan group. This impacts stores that use sliders or custom delivery interval experiences that require more than 20 options.

As the checkout is handled by Shopify, Shopify's Abandoned Checkout feature is compatible with subscription orders. Any abandoned checkout flows configured with the Recharge checkout are not applicable.

All new checkouts are processed by Shopify and are handled by Shopify’s fraud analysis feature. If you’d like all recurring charges to also be processed by Shopify’s fraud analysis, be sure to also request the existing subscriber migration to fully migrate to the Shopify Checkout Integration. Reach out to Shopify for more information on fraud analysis.

Active and Inactive Subscriber tags are not supported on the Shopify Checkout Integration. Instead, Shopify automatically adds "subscription statuses" to subscription customers.

Merchants have the option of adding custom tags using the Shopify API.

Merchants have the ability to control and edit the following notifications from Recharge:

• Subscription activation
• Subscription cancellation
• Recurring charge confirmation
• Upcoming charge
• Card declined
• Get account access

Merchants using the Migrated Shopify Checkout Integration can also edit the refund and card expiring notifications from Recharge. These notifications only apply to pre-existing subscribers.

Other notifications like order confirmation, fulfillment notifications, abandoned checkout, order refunds, and customer payment method update requests, are controlled by Shopify.

Shopify gift cards can be used as a payment method for checkout orders containing subscription products.

Gift cards can only be used for checkout orders, not recurring orders. Customers still need to provide a payment method to ensure that they are billed for their recurring orders.

Shopify Scripts can be used by Shopify Plus merchants using Recharge to process subscription orders. Scripts work at the checkout; however, any updated data does not display or carry into Recharge.

You can work with Shopify to enable Shopify Scripts for subscriptions. 

Shopify Flow can be used to add order tags to subscription orders using the Subscription contract created trigger. Changes to subscriptions must be made through Recharge.

Shopify’s subscription-only sales report filter in Shopify is compatible with the Shopify Checkout Integration and not the Migrated Shopify Checkout Integration.

Multi-currency is partially supported by Recharge. There are ongoing efforts to develop and consolidate the multi-currency features offered by Recharge. For more information on this feature, see Multi-currency.

Shop Pay can be used as an accelerated checkout option. However, Shop Pay Installments is not compatible.

Note: Customers using Shop Pay must update payment methods within the Recharge customer portal. If a payment method is updated in Shop Pay, but not in Recharge, the payment method will remain invalid within Recharge. 

Shopify's combined discounts feature supports combined discounts at checkout, but not on recurring purchases. If a subscription customer receives a combined discount at checkout, the combined discount will not be reflected on future recurring orders. 

Shopify does not support automatic discounts, or Buy X Get Y discount codes for subscriptions. The following discount types are supported: 

• Fixed-amount discounts
• Percentage-based discounts
• Free shipping discounts

Local Delivery

Customers can't update their delivery method for a local delivery order. Merchants can update an order’s delivery method but can only update the delivery method from local delivery to shipping. A merchant can't change the delivery method from shipping to local delivery.

Pickup

Pickup orders with multiple subscriptions, each with a different interval, may have their recurring order delivery method updated to shipping.

Customers can't update their delivery method for a pickup order. Merchants can update an order’s delivery method but can update the delivery method from pickup to shipping. A merchant can't change the delivery method from shipping to pickup.

Expired Card Updater

For payment methods on file used for subscriptions, Stripe and Braintree have features where they attempt to update payment information when they are replaced by the bank.

Shopify Payments is not compatible with this feature. If your store is currently using Stripe or Braintree with these features enabled, there may be an increase in declines if Shopify Payments is your primary payment processor. 

Feature

Note

Overrides on existing subscriptions

Migrations from one Shopify Checkout Integration store to another Shopify Checkout Integration store

Shopify Mobile App 

Shopify Point of sale (POS)

Permalinks

Customers cannot be added manually to the Shopify Checkout in the same way that is possible on the Recharge Checkout. All new customers must go through Shopify’s checkout to ensure payment information is stored and tokenized appropriately.

Sales channels other than Online Store

Draft orders

Order editing

Merchants can edit orders, but cannot add an additional subscription product to the order. It will add a one-time product to the existing order, and the change will not be reflected in Recharge. This is because Shopify requires all subscription orders to go through their checkout initially.

Accelerated checkouts

Tax overrides are a Shopify feature and are supported by them. If you use tax overrides, the estimates/tax calculation that you see in Recharge is expected to have discrepancies.

You cannot migrate to the Shopify Checkout Integration if you are currently enrolled in the Store Credit Early Adopter Program.