ReCharge is a recurring billing app designed to handle subscriptions. ReCharge fully supports many of Shopify's core features so you can seamlessly manage your orders across both systems. This guide highlights which Shopify features are compatible with ReCharge's Shopify Checkout.
Compatible with ReCharge
These features are compatible with ReCharge. In some cases, there may be additional settings requirements within the ReCharge app.
| Feature | Note |
|
Online Store |
ReCharge relies on the Online Store to host the code required for subscription orders. |
|
Themes |
Most Shopify Themes are supported by ReCharge. In the event that you are using a non-standard Theme, reach out to the ReCharge support team for assistance with installation. |
| Customer accounts | Shopify creates a customer profile in ReCharge when a subscription order is created through the Shopify Checkout. When a customer registers their account they can access their ReCharge Customer Portal using the same email. |
|
Shopify weight-based shipping rates |
ReCharge references your shipping rates in Shopify unless a "manual shipping override" in ReCharge has been applied. Product weights remain static, so weight-based shipping rates work best. The least expensive applicable rate will be provided to the customer. |
| Carrier-calculated shipping rates | ReCharge references your shipping rates in Shopify and presents them at checkout. As carrier-calculated rates use product weight, they are compatible with ReCharge. |
| Refunds |
Refunds are completed in Shopify. Note: Refunding a subscription does not cancel future charges. Canceling a subscription happens within ReCharge. |
| Abandoned checkouts | Checkout is handled by Shopify and Shopify Abandoned Checkout feature is compatible with subscription orders. |
| Shopify Payments | Shopify Payments is the exclusive payment gateway that works with subscription orders through the Shopify Checkout. |
| Fraud analysis | Orders are processed within Shopify. Shopify is the best point of contact if you have any questions about their Fraud analysis feature. |
| Shopify Shipping Locations | The shipping location the product inventory pulls from is controlled within Shopify. |
| International domains | The checkout domain and translations are controlled within Shopify. |
Limited compatibility with ReCharge
Some of Shopify's features may work with ReCharge, but with some caveats and limitations.
| Feature | Note |
| Inventory |
During checkout, Shopify utilizes your inventory settings to process orders. The order will error if you do not have enough inventory and are set to not oversell. On recurring orders, Shopify doesn’t do an inventory check and will process recurring orders regardless of inventory. In the future, ReCharge will add in our own inventory check and add in the option to prevent orders without sufficient inventory from being charged. |
| Price-based shipping rates |
ReCharge references your shipping rates in Shopify unless a "manual shipping override" in ReCharge has been applied. The least expensive applicable rate will be provided to the customer. Note: ReCharge always references the price of the product within Shopify when calculating the shipping rate. If a product's price is reduced within ReCharge by manual changes or bulk updates, this price won’t be used when calculating the applicable shipping rates. |
| Customer and order tags |
ReCharge isn’t able to add custom order or subscription tags. Shopify adds these tags to subscription customers. Merchants can add their own custom tags with the Shopify API. |
| Notifications |
Merchants have the ability to control and edit the following notifications from ReCharge:
Other notifications like order confirmation, fulfillment notifications, abandoned checkout, order refunds, customer payment method update request are controlled by Shopify. |
Not compatible with ReCharge
Due to limitations with Shopify's API or the nature of recurring orders, some Shopify features will not work with ReCharge. In many cases, workarounds and alternative methods are provided as possible solutions.
| Feature | Note |
|
Shopify Mobile App |
Not compatible. |
|
Shipping Profiles |
ReCharge does not recommend using Shipping Profiles. Issues may occur on recurring orders where the one-time purchase price will be used as the basis, instead of the discounted subscribe and save price. |
|
Point-of-sale |
ReCharge requires the use of Shopify's Liquid code on the storefront. As the Point-of-Sale system creates orders outside of the standard checkout process, subscription products won't work with Shopify POS. |
|
Permalinks |
Shopify's built-in cart permalinks do not work with ReCharge. Instead, you can use AJAX to build a blank page on Shopify that auto-adds the item to the cart. You would then need to auto direct the flow to the ReCharge checkout. |
|
Local Delivery |
This is a Shopify limitation. Local delivery options are not presented at checkout for subscription orders. |
|
Local Pickup |
This is a Shopify limitation. At this time, Local Pickup will not appear as a shipping option during checkout. |
|
Dynamic checkout and Buy Now buttons |
This is a Shopify limitation. At this time, Shopify Payments is the only available payment processor for subscription orders and accelerated checkouts cannot be used. Shopify will auto-hide the buttons if a subscription product is present. |
|
Sales channels other than Online Store |
Shopify’s Online store is the only sales channel Shopify allows subscription contracts to be created on. |
|
Draft orders |
Shopify’s Online Store is the only sales channel Shopify allows subscription contracts to be created on. |
|
Gift cards |
This is a Shopify limitation. Shopify gift cards cannot be used on orders with subscription products. |
|
Order editing |
Merchants can edit orders, but can’t add an additional subscription product to the order. It will add a one-time product to the existing order, and the change will not be reflected in ReCharge. This is because Shopify requires all subscription orders to go through their checkout initially. |
|
Automatic Buy X Get X discounts |
This is a Shopify limitation, they're not compatible. |
|
Multi-currency |
No. Multi-currency is not supported on Subscription orders. What some ReCharge merchants do is make multiple stores for different countries and currencies. If this is a solution that works for you, please contact our support team to discuss savings on the plan cost for additional stores. |
|
Shopify Scripts |
This is a Shopify limitation. If you are using Shopify Plus and have any Shopify Scripts active, subscriptions can't be sold at checkout. Shopify Scripts need to be disabled or unpublished to sell subscriptions. |