Setting up proper shipping rates is essential for the health of your business. Merchants using the Shopify Checkout Integration set up, control, and troubleshoot shipping settings directly within Shopify, and not Recharge. This guide goes through shipping settings for merchants on the Shopify Checkout Integration.
Configure your shipping settings
Keep all your shipping rates in your general profile and do not use shipping profiles.
Use weight-based rates and use the same rates for both one-time products and subscription products.
Keep in mind that Shopify always selects the cheapest applicable rate for orders. If you want to assign a flat rate for recurring orders, you can apply a manual rate to your customers in Recharge by clicking switch to a manual rate under Shipping Method:
What settings do I set in Recharge?
Merchants using the Shopify Checkout Integration control their shipping settings in Shopify and do not have access to the Shipping settings page in Recharge. However, you have the ability to override shipping rates for a specific subscription, by manually switching customers' shipping rates. Refer to Override shipping rate for a specific subscription.
Can I set up free shipping with the Shopify Checkout Integration?
Yes. As shipping rates and settings are set up and maintained within Shopify, refer to Shopify's guide on setting up free shipping rates.
Can I update the shipping rate for existing customers?
Yes, however, shipping rates are calculated dynamically, and the new rate will apply to the recurring order after the queued order. This is because the queued order was created before the shipping rate was updated, so the old rate would still apply to the order. To update the rate on the queued order, reach out to Recharge support and we'll help regenerate the upcoming orders.
What happens if I remove a shipping rate or the existing subscriber's order no longer qualifies for a shipping rate?
Orders will still process and ship even if they do not have any applicable shipping rates. If you would like orders to give an error instead of processing with a $0.00 shipping rate, reach out to Recharge support.
Can I use Shopify Shipping profiles?
It is not recommended to use Shopify Shipping profiles on the Shopify Checkout Integration. While it works on the initial checkout, shipping profiles can lead to discrepancies on recurring charges.
Can I create two separate shipping rates for one product if I offer the same product as both a one-time product and a subscription product via Shopify's subscription shipping API?
While it is on our roadmap to support Shopify's subscription shipping API, we currently do not have a timeline for when this feature will be supported. Refer to the Recharge Changelog for future updates.
Can I change the name of my shipping labels in the checkout?
No. This is a Shopify limitation, Shopify assigns a general title of Shipping to all shipping rates that apply to subscription orders.
If you have any questions about compatibility, reach out to Recharge support and we'll be happy to help out.
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