Confirming the Account Access link is installed

To make it easier for your customers to manage their subscriptions, Recharge injects an Account Access link into your theme. This link ensures that customers can quickly register, activate, or access their account post-checkout. 

By default, this link should be installed on your theme when you install Recharge. You can use this guide to confirm if the link is working as intended. 

Before you start

Recharge also offers passwordless login to provide customers the ability to access their customer portal without requiring login details.

Step 1 - Confirm if the link is visible on your storefront

1. Navigate to the Customer Account page for your store. This typically can be done by adding /account/login to the end of the URL for your store, i.e. myshopify.com/account/login. 
2. Check for the "Need help accessing your subscription?" text underneath the login form.
   
3. Select Click here to confirm that the link redirects you to the Request Account Invite form. 
4. Provide your email address in the email field if you have a subscription account created. This will allow you to test the notifications associated with the Account Access link. 
   

If the Account Access link displays on the Customer Account Page and allows you to request access to your account, you can determine that the link is working successfully.

If the link does not appear on the Customer Account page or does not redirect you to the request form, continue with Step 2 to confirm if the link was installed correctly. 

Step 2 - Confirm that the Account Access Link has not been added to your theme file

If you have navigated to the Customer Account login section of your storefront and the Account Access link is not visible, confirm that the link itself has not been installed using the following steps. 

Confirm that the Account Access link has not been added as an asset

1. Navigate to the Account Login page on your storefront. This typically can be done by adding /account/login to the end of the URL for your store, i.e. myshopify.com/account/login. 
2. Access the Elements panel through the Developer Tools in your browser.
3. Search for /get-subscription-access in the Elements panel using CMD/CTRL F. 

This will locate the Account Access link if it is present in the theme. If you are unable to locate the /get-subscription-access string, check if the Account Access link was injected with JavaScript.

Confirm that the Account Access link was not injected with Javascript

A code snippet will appear in your theme code beginning with <!-- Begin: Recharge Account Access Link ---> if the Account Access link was injected using JavaScript.

1. Navigate to the Customer Account page for your store. This typically can be done by adding /account/login to the end of the URL for your store, i.e. myshopify.com/account/login. 
2. Access the Elements panel through the Developer Tools in your browser.
3. Search for the JS code beginning with <!-- Begin: Recharge Account Access Link ---> using CMD/CTRL F.

This should locate the Account Access link if it is present in the theme via JavaScript. If you are still unable to confirm if the Account Access link was successfully installed, proceed to Step 3. 

Step 3 - Confirm that the Account Access Link isn't hidden with CSS

1. From your Shopify admin, click Online Store.
2. From the drop-down menu, select Themes.
3. Find your Current theme and click Actions and select Edit code from the drop-down menu.
4. Open the theme.css.liquid file and locate the following code snippet using CMD/CTRL F:

div#rc_login {display: none!important;}

If this code snippet exists in this file, remove it and save the changes made to the file to make the Account Access link visible on the Customer Account page.

Step 4 - Contact Recharge support

The Recharge support team can help install the Account Access link if you've determined it is not present in your theme. Contact the Recharge support team if:

• The /get-subscription-access string is not present in your theme.
• The get-subscription-access is present in your theme, but the Account Access link is not visible on your storefront.
• The JavaScript code is not present in your theme.
• The JavaScript code is present in your theme, but the Account Access link is not visible on your storefront.