Understanding the Recharge Account Access link

When a customer checks out with a subscription product, they are able to access their Customer Portal to manage their subscription.

While a link is sent out at the time of purchase, customers are encouraged to register their Customer Account so that they can access their Customer Portal directly from your storefront.

Recharge adds an Account Access link to the Account Login page on your storefront to make it easier for customers to register their account post-checkout

Before you start

Customer accounts must be set to optional or required in Shopify for the Account Login page to be present on the storefront.

The purpose of the Account Access link

If your customers have already registered their account through Shopify, they can log in through the Account Login page, and access the Manage Subscriptions link. This link directs customers to their Recharge Customer Portal.

Recharge injects the necessary code to display the Account Access link on the Account Login page when you initially install Recharge into your store. 

Your customers can use the Account Access link if they haven’t registered their account. By default, this link displays as Click here under the text "Need help accessing your subscriptions?".

This link prompts customers with an option to request an email that provides directions to properly configure their Shopify account, as well as a direct link to their Customer Portal.

Once a customer has entered their email address, they are redirected to a new page letting them know that an email will be sent with an account invite if they are a subscription customer. 

Request account invite notifications

If the email entered matches an existing subscription customer on that store, an email is sent to the email address provided. The email will always contain the direct Manage Subscriptions link. Depending on the customer’s status, one of the following messages is to help the customer access their account in the future.

Customer exists in Shopify and already has a set login/password

• We have detected an account matching your email address. You can manage your account and any subscriptions by logging in here:

Customer exists in Shopify without a set login/password

• We have detected an account matching your email address. Follow this link to activate your account so you can manage your subscriptions.

Customer does not exist in Shopify

• You can access and manage your subscriptions by creating an account with the same email address used for your subscription purchase. Follow this link to create an account to manage your subscription:
  
  If you’re still having trouble, you can use the following link to manage your subscriptions until you’re able to create and activate your account. Please note this link will expire in 12 hours. : {{ subscription_url }}.

Confirm the Account Access link is on your store 

Refer to our guide to confirm if the Account Access link is successfully installed on your store.

Contact the Recharge Support team if you need to have the Account Access link installed again. 

Advanced customization and troubleshooting techniques 

Customizing the Account Access link requires advance knowledge of CSS and JavaScript. It's recommended to work with a developer to implement such changes.

Developers can refer to our Developer Documentation for a reference on making these changes.