When customers purchase a subscription, Recharge emails the customer a magic link that provides access to the customer portal. Once logged in, customers can easily manage their subscription orders and settings. In addition to the magic link, Recharge injects an Account Access link on the Shopify Account Login page. The Account Access link can be used to access the passwordless login widget or request an account invite via email. This article provides an overview of the Account Access link and troubleshooting resources.
- Recharge Checkout on Shopify
- Shopify Checkout Integration
Before you start
- Customer accounts must be set to optional or required in Shopify for the Account Login page to be present on the storefront.
- Review Customer Accounts with the Shopify Checkout Integration or Customer Accounts with the Recharge Checkout on Shopify for more information on how customer accounts work.
How it works
When you first install Recharge, the Account Access link is automatically injected on the Shopify Account Login page using code snippets. The Account Access link works differently depending on whether passwordless login is enabled or disabled on your store.
Stores using passwordless login
For stores using passwordless login, customers can use the Account Access link to log in to the customer portal with a four-digit access code. See Passwordless login for the customer portal for more details on how this feature works.
Stores without passwordless login
For stores without passwordless login, if a customer has an existing Shopify customer account, they can log in to the customer portal using their Email and Password. Once logged into their Shopify account, the customer can click the Manage Subscriptions link from their Shopify account to access the customer portal.
Customers can use the Account Access link if they haven’t registered their accounts or if their customer portal magic link has expired. By default, the Account Access link displays as Need help accessing your subscriptions? Click here.
The Account Access link prompts customers to provide an email address to request an account invite. Once a customer has entered their email address and clicked Get subscription login, they are redirected to a new page that confirms an email will be sent with an account invite if they are a subscription customer. The account invite email provides directions for creating a Shopify account, as well as a magic link to their customer portal.
Account invite notifications
The account invite email notification contains a magic link to the customer's customer portal. Depending on the customer’s status, a different email notification is sent to help the customer access their account in the future.
The following table defines each scenario a customer can encounter during the account invite process and the corresponding notification message the customer receives:
|Customer exists in Shopify and already has a set login/password||
We have detected an account matching your email address. You can manage your account and any subscriptions by logging in here:
|Customer exists in Shopify without a set login/password||
We have detected an account matching your email address. Follow this link to activate your account so you can manage your subscriptions.
|Customer does not exist in Shopify||
You can access and manage your subscriptions by creating an account with the same email address used for your subscription purchase. Follow this link to create an account to manage your subscription:
If you’re still having trouble, you can use the following link to manage your subscriptions until you’re able to create and activate your account. Please note this link will expire in 12 hours.
Confirm the Account Access link is on your store
Customize the Account Invite page
Note: Customizing this page requires custom code and editing of your store's theme code. Recharge does not support custom code as per the design and integration policy. If you require the assistance of a developer, visit the Recharge Agency Partner Directory.
You may want to customize the Account Invite page to match the look and feel of your storefront and brand. The default styling of the Account Invite page can be customized in the Recharge merchant portal using CSS:
- From the Recharge merchant portal, click Storefront and select Customer portal.
- Scroll to the Customize styles section and locate the Header HTML/CSS/JS textbox.
- Add your custom CSS to the textbox.
Use the CSS selectors reference in the Recharge Dev Docs for guidance on targeting different elements of the Account Access page.
Advanced customization and troubleshooting techniques
Developers can refer to Recharge's Developer Documentation for a reference on making these changes.
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