A customer claims they are not receiving any subscription notifications

Sections

• Issue
• Environment
• Resolution

Issue

A customer reaches out and says they haven't received any notifications for their subscription.

Environment

Resolution

If a customer reaches out that they did not receive notification emails for their subscription, take the following troubleshooting steps:

1. Ensure the notification is enabled.
   • If the notification is disabled in Recharge, and you do not have a third-party notification service like Klaviyo enabled, the notification is not sent.
2. Confirm the customer's email address is correct.
3. If the notification is enabled and the address matches, confirm with the customer that it was not sent to their Spam folder or another sorting folder on their inbox.

If these steps do not resolve the issue, contact the Recharge Support team with the customer's email address to verify delivery.