Notifications are being blocked or flagged due to DMARC policy
Sections
Issue
Customers report that emails are being flagged by their mailing provider.
Environment
Resolution
The Domain-based Message Authentication, Reporting, and Conformance policy (DMARC) is an email authentication protocol designed to protect domains from email spoofing. In some cases, email notifications are not sent because your store domain has an SPF or DKIM record put in place. This policy blocks certain emails from being sent on behalf of the domain they are configured on.
To fix this, add an exception to the policy for emails to be sent out on behalf of the domain.
Check if you have added Recharge to your DMARC policy by using a website like DMARCanalyzer. You can also reach out to the Recharge support team to see if Recharge is added as an exception to your DMARC policy.
If Recharge is not added as the exception, access your domain host and add the following to your DMARC policy as a Custom DNS record:
v=spf1 include:email.rechargeapps.com ~all
