BigCommerce Order Injection Charge Error Notification System
There may be times when using the BigCommerce Checkout Integration that merchants experience order injection errors. Order injection errors occur when a charge has been successfully processed in Recharge, but the order is not successfully created in BigCommerce. Charge errors cause order injection errors, which can be resolved using Recharge and your BigCommerce Admin portal. This article provides guidance on solving these errors using the Recharge merchant portal.
- BigCommerce Checkout Integration
- Recharge Checkout on BigCommerce
Locate charge errors
You can locate order injection errors using the Recharge merchant portal.
- From the merchant portal, click Orders and select Charge errors.
- Locate the order that was not successfully created in BigCommerce.
- In the Error column, note the error type.
- Use the Resolve charge errors reference table to resolve the order injection failure.
Resolve charge errors
Several types of order injection errors trigger the BC_REJECTED error status. Use the following table to troubleshoot each charge error type:
Charge error type |
Description |
Troubleshooting resources |
insufficient inventory |
When checking the Orders status, there is a charge error listed as This error displays when one or more products on an order are out of stock. |
Troubleshooting insufficient inventory errors |
exceeds quantity requirements |
When checking the Orders status, there is a charge error listed as This error displays when the BigCommerce product has an order minimum or maximum quantity, and the product in the order does not fit those requirements. For example, a product may have an order maximum quantity of two, but the product was added with three quantities. |
Troubleshooting exceeds quantity requirements error |
invalid product options |
When checking the Orders status, there is a charge error listed as This occurs when a subscription does not have the required product options or has outdated ones that need to be updated. An example of an invalid product option is a modifier that was recently deleted or added to the product. |
Handling invalid product options errors |
invalid billing/shipping zip code |
When checking the Orders status, there is a charge error listed as This occurs when customers update their payment method and enter invalid information in the billing or shipping zip code fields. |
Handling billing/shipping zip code error messages |
unauthorized or suspended |
When checking the Orders status, there is a charge error listed as unauthorized or suspended under the Error column. |
Troubleshooting unauthorized store or store suspended errors |
