Notifications

Notifications in Recharge are template emails which are automatically sent to you or your customers for different triggered events. You can also configure additional email notifications from Shopify.

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Getting started

You can view and update your notification settings in Settings (wrench icon) > Notifications in the Recharge Dashboard. Click on any one of the notifications you see on this screen in order to customize that message. The notification can be enabled and disabled within each template.

These email notifications support HTML and CSS so you have full control over the look and feel of your customer contact. You can also use variables to include dynamic information about the customer, such as the customer's first name or their Customer Portal link. A list of variables can be found in the Recharge Variable Guide.

Available customer notifications

Subscription activation - Sent to your newly signed-up customers. By default, it will include a link to your customer portal and your store's email. The {{link}} will direct to each customer portal.

Subscription cancellation - Sent when your customer cancels a subscription. This email will include a link to resubscribe.

Recurring charge confirmation - This is sent to your customer when one of their recurring orders is processed. The email will include a link to manage recurring items within the Customer Portal.

Upcoming charge - This is sent just before your customer gets charged for upcoming subscription renewal. The email will include a link to manage recurring items within the Customer Portal. This notification can use the following syntax for the variable:  { {charge_date | date: (%b %d, %y) } }

Card declined - This email will include a link to update billing information and will be sent on the first decline of the credit card. For all future declines, Recharge sends a new email to the customer if a notification was not already sent within the past seven days.

Get account access - This notification is sent to customers when they use the Account Access link, so that they can access their subscriptions. The contents of this email change depending on the email address provided by the customer. 

Out of stock - Sent when an item in an upcoming order runs out of stock. The customer is notified that the order will process once the item is back in stock.

Card expiring - The credit card expiry emails will be sent out at 30 days, 15 days and 3 days before card expiration. It will include a link to update billing information.

Refund - Sent to notify customers when a charge has been refunded.

Payment re-authentication - The notification works the same as when a card is declined except when the customer needs to re-authenticate their payment for SCA.

Optional notifications

These notifications only apply to Recharge Checkout merchants using delayed payment methods, such as SEPA, to process payments. 

Delayed checkout payment failed - This notification is sent to customers when their delayed checkout payment fails. It notifies customers of the attempted order, the failed transaction, and provides them with steps to access their Customer Portal to update their payment information. 

Delayed payment checkout success - This notification is sent to customers to notify them that their request has been received, and will be created once the payment is settled. This is sent before the Subscription Activation notification so that customers have a confirmation email for their order. 

Available store owner notifications

Cancellation alert - Sent when a customer cancels an item.

Error charge processed - Sent when a previously errored charge has been successfully processed.

Variant not found - Sent when ‘Variant not found’ error occurs in an order.

Customer action log - Sends a daily log of customer's actions. Actions recorded include: Skipping a delivery, cancellations, and delivery changes.

Additional settings

Stay in the know on all customer activity by enabling the ability to CC or BCC the store owner on all customer notifications, which sends a copy to your email.

Recharge Checkout on Shopify

You are able to override Shopify's notifications and disable them from Additional settings as well. Disabling the Send Shopify receipt notification will turn off the Order Confirmation notification that is sent from Shopify when an order is processed. Disabling the Send Fulfillment notification will turn off the Shipping Confirmation notification that Shopify sends when an order is fulfilled.

As a note, when you disable these notifications, this will be only applicable for subscription orders.

Sender information

To change the email these notifications are coming from, you can go to Settings and Notifications and click on the one you'd like to edit individually and modify the fields shown below.

You will need to do this for each notification you'd like to edit on this page.

Testing notifications

Test any of the email templates by clicking Send a test e-mail in the Actions section of each template. This email will be sent to the address which is listed as your store e-mail in the My Accounts section. Be sure to sign out of your Shopify admin if you want to test Customer Portal links.

You may also preview your notifications by clicking Preview in the Actions section of the template. This is useful if you would like to render the HTML, CSS, and variables used in the template.

For loops

Due to the way that the Cancellation notification works, looping through the subscription items isn't possible. The Cancellation notification acts at the Customer level, not allowing to access the items details that way. In short, a for loop can't be used in this particular notification.

Email footer

The FTC requires that a footer in emails is included in the format found here: FTC Email Footer Format