Klaviyo helps you drive sales by using data from Shopify and other apps like ReCharge to send automated emails, create personalized product recommendations, deliver post-purchase engagement campaigns, run better Facebook ads and more. It's data-driven marketing, made simple.
Supported Features
- Get started in minutes with 1-click integrations and pre-designed, responsive templates for newsletters, and automated flows.
- Win back lost sales with automated abandoned cart emails.
- Send a more relevant email with segments that update automatically, in real-time.
- Sync your Klaviyo segments with Facebook Custom Audiences to find new customers or win back lost customers.
- Track new and canceled subscriptions along with started checkout events for both new and existing customers using the Klaviyo API key.
Integration guide
The first part of the integration is performed within your Klaviyo account and this is covered in this Integration Guide.
Once you completed this initial Klaviyo part of the set up go to your ReCharge Dashboard and navigate to your Klaviyo integration. If you do not yet have this integration enabled, navigate to Integrations and you will find Klaviyo on the list of All Integrations.
Here, you will see a field to enter your Public API Key. Your Public API Key is six characters long and can be found on your Account > Settings > API Keys tab. In the image below we've highlighted an example Public API Key in blue, represented by the six characters "XXXXXX".
Enter in this public key and click Save.
After you save your Klaviyo API Key, a Started Checkout event will begin syncing whenever a customer starts the checkout process and enters their email address. Below is how the event appears on your Metrics tab.
Monitor the ReCharge Sync and Verify Synced Data
To verify your integration, navigate to the Metrics tab in your Klaviyo account.
Find a ReCharge subscription metric and click on the activity feed.
If your integration has begun syncing data, you will start to see subscriptions populate here.
Sync Frequency
ReCharge syncs with Klaviyo every hour.
Keep this timing in mind when you monitor flows triggered by ReCharge metrics. For example, your Subscription Welcome flow may be configured to immediately send an email when a customer subscribes. However, if the ReCharge sync is every hour, it may take up to an hour for Klaviyo to register that subscription and send the welcome email.
If you are looking to use the abandoned cart feature or to track the started checkout event make sure that you have performed the integration steps above and inputted the API keys.
Support
Visit the Klaviyo app page for more information and an informative video so you can decide if it's right for your business. If you have any technical questions about the integration functionality, contact the Klaviyo support team.