Identifying which checkout is in use
Recharge offers multiple checkout platform options to best suit your business needs. Available features, and troubleshooting steps, may differ depending on your platform type.
It is important to know which platform you are using to ensure you're utilizing the correct documentation or to provide additional information when contacting support.
Platform types
The platform type that is listed for your store will differ depending on the Order Management System (OMS) that you are using. There are four different platform types that you may use.
| Platform type | Eligibility | Checkout process |
| Recharge Checkout on Shopify |
Available to merchants who use Shopify as their OMS and installed Recharge before November 2nd, 2020. You will also have access to the Recharge Checkout if you installed and uninstalled the Recharge app before November 2nd, 2020, and have since reinstalled the app. |
Customers purchasing subscription products will have their initial order processed through the Recharge Checkout. The checkout process is completely separate from Shopify. |
| Shopify Checkout Integration | Available to merchants who use Shopify as their OMS and installed Recharge after November 2nd, 2020. | Customers purchasing subscription products will have their initial order processed through the Shopify Checkout. |
| Shopify Checkout Integration (m) |
Available to merchants that migrate from the Recharge Checkout on Shopify with existing subscribers (or from an external subscription platform), to the Shopify Checkout Integration. See Understanding migrations to the Shopify Checkout Integration. |
New subscription orders are processed through the Shopify Checkout. |
| Recharge Checkout on BigCommerce | Available to merchants who use BigCommerce as their OMS. | Checkout orders for subscription products are processed via the BigCommerce integration. |
| Recharge Platform APIs | Available to Recharge Pro merchants working with a developer. |
The checkout process is entirely customizable based on the work done by your developer. Checkout orders for subscription products are processed via the Recharge Checkout API. |
Confirming your store's platform
- Navigate to your Recharge admin.
- Select Store from the Settings (the wrench icon) drop-down menu.
- Confirm the Platform in use under the Account status section.
Support
If you have any questions about your current checkout or platform types, please reach out to our support team.
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