Identifying your store's Recharge checkout platform
Recharge offers multiple checkout platform options to best suit your business needs. Available features and troubleshooting steps may differ depending on your platform type.
This guide provides an overview of each Recharge platform type, how to check which platform your store is using, and other tips to ensure you are referencing the most accurate information while using the Recharge Help Center, or contacting Recharge support.
Recharge platform types
The platform type that is shown in your store differs depending on the Order Management System (OMS) that you are using, and when you installed Recharge.
Platform type |
Eligibility |
Checkout process |
| Recharge Checkout on Shopify |
Available to merchants who use Shopify as their OMS and installed Recharge before November 2nd, 2020. Merchants also have access to the Recharge Checkout on Shopify if they installed and uninstalled Recharge before November 2nd, 2020, and have since reinstalled the app. |
Customers purchasing subscription products have their initial order processed through the Recharge Checkout. The checkout process is completely separate from Shopify. |
| Recharge Checkout on BigCommerce | Available to merchants who use BigCommerce as their OMS. | Checkout orders for subscription products are processed via the BigCommerce integration. The checkout process is completely separate from BigCommerce. |
| Shopify Checkout Integration |
Available to merchants who use Shopify as their OMS and installed Recharge after November 2nd, 2020. |
Customers purchasing subscription products have their initial order processed through the Shopify Checkout, using one of Shopify’s eligible subscription payment processors. See Shopify Checkout Integration feature status to learn more about available features. |
|
Migrated Shopify Checkout Integration Note: These stores are identified as Shopify Checkout Integration (m) in the Recharge Dashboard.
|
Available to merchants that migrate from the Recharge Checkout on Shopify with existing subscribers (or another subscription platform not using the Shopify Checkout), to the Shopify Checkout Integration. |
Migrated subscribers will continue to be processed via their current payment gateway. New subscription orders are processed through the Shopify Checkout, using one of Shopify’s eligible subscription payment processors. See Understanding migrations to the Shopify Checkout Integration for more information about how these stores function. |
| Custom | Available to Recharge Pro merchants working with a developer. |
Developers can customize the entire checkout process. Checkout orders for subscription products are processed via the Recharge Checkout API. |
Confirm your store's platform
- Click the wrench icon in your Recharge Dashboard and select Store (My account).
- Confirm the platform in use under Account status.
Navigate the Recharge Help Center based on your platform
Knowing which platform your store uses ensures that you are referencing the correct documentation in the Recharge Help Center. You can filter articles and search queries to only show those relevant to a specific platform.
Filter search results by platform
- Enter your search query using the search bar on the Recharge Help Center homepage or any article page.
- Select a platform in the Filter by platform section to only show relevant search results for that platform.
Filter articles by platform
Use the Filter by platform drop-down to only show relevant articles for that platform.
Determine which platform is relevant to an article
All articles include icons under the title to identify which platform it is relevant to. Hover over these icons to see the full platform name.
Platform callouts are also used to further identify which platform is relevant to the article or a specific section within the article.
Support
If you have any questions about your current checkout or platform types, reach out to our support team.
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