Editing shipping rates for an existing subscription

Update the shipping rate for a customer to reflect your current shipping settings, or as a goodwill gesture. This guide provides instructions on updating your shipping rate settings and how to override a shipping rate for a specific subscription.

Adjust the shipping rate for a specific subscription

You can manually update the shipping rate for an individual subscription in your merchant portal using the action buttons below the address.

1. Click the Customers tab in your merchant portal. 
2. Search and select the customer.
3. Choose the existing shipping rate action button.
   
4. Use the drop-down to select Manual rate and enter the price, title (can be viewed by the customer), and code (for use by the merchant) for the shipping rate.
   
5. Click Save.

Bulk refresh shipping rates

Changing the shipping rate does not impact currently queued orders. If you are using the dynamic shipping setting, the shipping rate will automatically update after the current queued order has been processed.

If you would like to apply the change immediately, the Recharge support team can help facilitate an update. Reach out to the Recharge support team to request the shipping rates be refreshed to the new settings. Provide an example subscription where the rate will change so the team can confirm the update is complete.

Bulk update shipping rates

If your shipping rate settings are set to retain and you have more than 50 subscriptions to update, the Recharge support team can help facilitate a bulk update.

1. In the merchant portal, select Exports.
2. Click Create export. Use the drop-down to select either the Subscriptions - All CSV or the Charges - Queued CSV.
   • The CSV file you need to download depends on which subscriptions need to be updated. If the update is only for queued, future orders, select the Charges - Queued CSV. If you need additional subscriptions to receive the shipping update, such as canceled or errored subscriptions, then select Subscriptions - All CSV.
3. Enter your email to receive the export and click Create export. 
4. Add three additional columns to the CSV: NEW Shipping Price, NEW Shipping Title, and NEW Shipping Code.
5. Populate the rows with the new pricing, rate titles, and codes for the orders that require the update. If an order does not require a shipping rate update, remove the row. 
6. Once finished, send the CSV to the Recharge support team.