You may need to process a customer's recurring order ahead of the normal subscription schedule. This is useful if you need to process an order in advance or if you are running a test. This guide covers how to manually process a charge or how to retry a failed charge.
Processing a recurring order today
To process a recurring order today:
- Click the Customers tab in the merchant portal and locate the customer.
- Expand the Upcoming orders tab.
- Click the order ID of the upcoming charge you want to process.
- Click the blue Reschedule button.
- Choose Process now .
Pending status with the Shopify Checkout Integration
If you are using the Shopify Checkout Integration, the charge status is marked as Pending for up to five minutes as the charge is processed through Shopify Payments.
The charge status will change to success or error depending on the outcome of the charge. Manually refresh the page to access the updated status.
Retrying a failed charge
When a charge fails, Recharge will automatically retry the charge at set intervals until the maximum number of retries is reached or the customer updates the card attached to the account.
If a customer updates the card, the charge status is updated to
card_updated_now_pending_next_attempt and the charge attempts to process the next day at 16:00 PST.
However, you can also manually retry the charge in the merchant portal by clicking Retry charge.
You can configure how often a failed charge is retried by clicking Settings in your Recharge Dashboard and selecting Payment. Scroll down to the Failed charges section to configure these settings.
You can access the order section of your Recharge Dashboard for more information on your customer's credit card declines and order errors.