You may need to process a customer's recurring order ahead of the normal subscription schedule. This is useful if you need to process an order in advance or if you are running a test. This guide will go over how to manually process a charge or how to retry a failed charge.
Processing a recurring order today
To process a recurring order today:
- Click the Customers tab in the merchant portal and locate the customer who will have their order processed.
- Click on the customer account and select See Details next to the Address ID.
- At the bottom of the Customer Orders page, you will see a list of previous orders and the upcoming queued charge. Select the queued charge and click To process charge, move charge date to today.
- Click Yes.
- Click Process Charge. This will change the order to Successful and an order will be sent to your ecommerce platform.
Pending status with the Shopify Checkout Integration
If you are using the Shopify Checkout Integration to process subscription orders, the charge status is marked as pending for up to five minutes as the charge is processed through Shopify Payments.
The charge status will then change to success or error depending on the outcome of the charge. You will need to manually refresh the page to access the updated status.
Retrying a failed charge
When a charge fails, Recharge will automatically retry the charge at set intervals until the maximum number of retries is reached or the customer updates the card attached to the account. If a customer updates the card, the charge will be automatically retried.
However, you can also manually retry the charge in the merchant portal by clicking Retry Charge, as shown below:
You can configure how often a failed charge is retried by clicking Settings in your Recharge Dashboard and selecting Payment. Scroll down to the Failed charges section to configure these settings.
You can access the order section of your Recharge Dashboard for more information on your customer's credit card declines and order errors.
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