You may need to process a customer's recurring order ahead of the regular subscription schedule or retry a failed one. This guide explains how to manually process a charge or retry a failed one.
Processing a recurring order today
To process a recurring order today:
- From the Recharge merchant portal, click the Customers tab and locate the customer.
- Expand the Upcoming orders tab.
- Click the order ID of the upcoming charge you want to process.
- Click the Reschedule button and choose Process now.
Pending status with the Shopify Checkout Integration
If you are using the Shopify Checkout Integration, the charge status of a customer's checkout order is marked as Pending for up to five minutes until the charge is successfully processed through Shopify Payments.
For recurring charges, Shopify may send a verification email to the customer asking them to confirm the charge. This email is sent to protect against fraud. If the customer does not confirm the charge from the verification email, the payment status may stay stuck in Pending. If you encounter this scenario, have your customer confirm the verification email and wait up to five minutes for this update to reflect in Recharge.
The charge status will change to success or error depending on the outcome of the charge. Manually refresh the page to access the updated status.
Retrying a failed charge
When a charge fails, Recharge will automatically retry the charge at set intervals until the maximum number of retries is reached or the customer updates the card attached to the account.
If a customer updates the card, the charge status is updated to
card_updated_now_pending_next_attempt and the charge attempts to process the next day at 16:00 PST.
However, you can also manually retry the charge in the merchant portal by clicking Retry charge.
You can configure how often a failed charge is retried by clicking Settings in your Recharge Dashboard and selecting Payment. Scroll down to the Failed charges section to configure these settings.
You can access the order section of your Recharge Dashboard for more information on your customer's credit card declines and order errors.
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