ReferralCandy

Make sure you have added your ReferralCandy API Key, Secret Key, and App ID correctly in Recharge.  The naming conventions are different between apps - below is a key to compare if the keys are input correctly in Recharge.

• ReferralCandy API Key in Recharge = API Access ID under API Tokens in ReferralCandy.
• ReferralCandy Secret Key in Recharge = API Secret Key under API Tokens in ReferralCandy.
• ReferralCandy App ID in Recharge = App ID under Plugin Tokens in ReferralCandy.

Discount name

You will also need to confirm you have a ReferralCandy discount in Recharge and that the name of the discount code is the same as the Reward Name in ReferralCandy. The discount is automatically created when you input the Reward Description.

Reward Type

The Reward Type must be Custom or ReferralCandy's API will block the Recharge code. This requires merchants to fulfill the reward directly with the advocate. In this case, Recharge's integration serves the role of the merchant, as the custom configuration allows for open API calls.

Missing advocate reward

1. In the Recharge Dashboard, click the Integrations tab.
2. Locate ReferralCandy and click Manage.
3. Click View all rewards. This will show a list of all rewards that are pending and fulfilled. Search for the customer based on their email and confirm if they appear in the list.

Check Recharge customer account

In addition, you should check an advocate's individual Recharge account to see if a reward has been applied. A ReferralCandy advocate reward should apply to the advocate's next queued charge in Recharge.

1. In your Recharge Dashboard, click Customers and search and select the customer in your list.
2. On the customer's Subscriptions page, click the See details next to the Address ID for the subscription.
3. Scroll down to the Charges section to determine if a discount code with the same title as the Reward description has been applied to their next queued charge.

If the reward is not present, the customer has not received a reward. It is recommended to check within ReferralCandy to see if the reward has been blocked due to fraud.

If the reward is present in the View all rewards page but is not applied to the next queued charge in Recharge, it could be for the following reasons:

• The reward description in ReferralCandy is different than the Recharge ReferralCandy discount that is set up in Recharge. For example, ReferralCandy displays the discount name as fifty_off but in Recharge the discount is fifty_percent_off. These must match exactly for the discount to work.
• The customer has canceled. No reward can be applied when a customer is inactive but it will be applied if they re-activate.
• The customer already has another reward discount applied to their upcoming charge, so the reward will be applied to their next charge. There is no way for us to know if the current discount is greater or less than the existing discount, and we do not have the ability to apply two discounts at once.
• The reward has already been applied. In this case, it will appear as delivered.
• The reward type in ReferralCandy is set to coupon or cash instead of custom.

If you find out that you need to manually set a reward as fulfilled or unfulfilled, this can be done on the View All Rewards page by clicking Set as Pending or Set as Delivered.