Customers are able to manage their subscriptions via the Customer Portal. Customers can either access their unique hashed links in the email notifications or login to their account on the Shopify storefront and click the Manage Subscriptions link.
ReCharge uses the customer email address to associate their Customer Portal page with their Shopify account. This guide provides an overview of how Shopify customer accounts work with ReCharge and how your customers can access and manage their subscriptions.
How customer accounts work
For every customer that uses the ReCharge checkout, a Customer Portal will be created in ReCharge that allows customers to access and manage their subscriptions. The Customer Portal can be accessed using a unique, hashed link that is sent to the customer in their email notifications.
Customers can also access their Customer Portal by logging into their Shopify customer account. Customers can view their Shopify orders and an access link to manage their subscriptions. If a customer is having trouble logging in, they can prompt an email to be sent to their account email address with their unique, tokenized Customer Portal link.
Customer account creation after checkout
If a new customer makes a purchase at checkout, ReCharge will create a customer profile in Shopify. After the checkout process is complete, you can opt to send an Account Activation email from Shopify. Once the customer registers a password, they can log in through the Shopify account page and access their Customer Portal through the Manage Subscriptions link.
If an existing customer is logged into Shopify, ReCharge will auto-populate their account information at checkout. If an existing customer does not log in prior to checkout but uses the same email address on file in Shopify, the ReCharge subscription purchase will automatically be associated with this account.
Login to Shopify to manage subscriptions
Customers can access your storefront login page and enter in their Shopify account credentials. Once logged in, they will be able to see their Shopify orders and a Manage Subscriptions link which will open their Customer Portal.
If your customer has a Shopify customer profile but has not yet registered their account, they can click on the link under the login form. This will prompt the customer to enter their email address and an activation link and temporary Customer Portal link will be emailed.
Customer cannot see their Manage Subscriptions link.
If a customer were to register with a different email and try to go to their manage subscriptions link on the store's page, they'll receive the following notice.
Confirm with the customer which email address they are using and verify the email address on file in ReCharge. If the customer is still experiencing issues, reach out to ReCharge support.