Converting a subscription from monthly to pre-paid

To convert a subscription from monthly to pre-paid, you will need to adjust the charge as well as the shipping frequency, and add the $0.00 orders. This guide takes you through converting a subscription from monthly to pre-paid. 

Before you start

• This article is not to be used if someone needs to be added to Recharge partway through their pre-paid cycle. If this is the case, you should contact the Recharge support team to make the necessary adjustments.

Step 1 - Search and select the customer

Click Customers in the merchant portal, search and select the customer. Click See Details beside the Address ID.

Step 2 - Edit recurring properties

Click Edit Recurring Properties to change the interval.

Step 3 - Configure pre-paid frequency

Click Pre-Paid Frequency Settings and configure your shipping and charge intervals. Once set, click Save changes.

Step 4 - Add shipment

On the Purchase page for the customer, scroll down and click the latest charge. Select Add Shipment to add the remaining $0.00 orders scheduled for the current cycle.

Step 5 - Adjust the charge date

Adjust the charge date of future orders if needed by selecting the queued order and clicking Change charge date.

Here is an example of a 6-month pre-paid subscription: