Converting a subscription from monthly to prepaid

You can convert monthly subscriptions to a pre-paid subscription by following this guide. You will need to adjust the charge as well as the shipping frequency, then add in the $0.00 orders.

Before you begin

• This article is not to be used if someone needs to be added to Recharge partway through their prepaid cycle.
• If this is the case, you should contact the Recharge support team to make the necessary adjustments.

Step 1 - Search and select the customer

In the Recharge Dashboard under Customers, search and select your customer, then click See Details found beside the Address ID.

Step 2 - Edit recurring properties

Click Edit Recurring Properties to change the interval.

Step 3 - Configure prepaid frequency

Click Pre-Paid Frequency Settings and configure your shipping and charge intervals. Once set, click Save.

Step 4 - Add shipment

On the Purchase page for this customer, click the latest charge and then Add Shipment to add the remaining $0.00 orders scheduled for the current cycle.

Step 5 - Adjust the charge date

Adjust the charge date of future orders if needed by selecting the order and clicking Change Date.

Here is an example of a 6-month pre-paid subscription: