ReCharge provides you with several articles in this knowledge base that you can share with your customers. These range from topics, such as How to Update Billing Information, or how to Add a Product to the Subscription.
However, we understand that giving your customers outside links to articles on ReCharge might not be your preference. With this in mind, this guide provides information and instructions that you can use. Feel free to use the text or images below for your own website.
If there's anything not listed here that you would like, let us know.
Log in to customer account
You can access your Customer Portal through your Shopify or BigCommerce account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.
Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.
Swap a subscription product
In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click on the Actions button found next to the subscription you want to cancel and then select Swap from the dropdown menu. On the following page, you will be prompted to select a new product.
Cancel a subscription
In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click on the Actions button found next to the subscription you want to cancel and then select Cancel from the dropdown menu. On the following page, you will be prompted to enter a cancellation reason.
Update billing information
In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.
Skip a delivery
Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.
If you have enabled your customers to update their next charge date in the Customer Portal settings then they can perform this change in the See details section of their subscription account.
Once logged in, click on Subscriptions and click See details to the right of the address.
Then you can scroll down and click on the latest charge which is the blue marked Queued charge. Then click on the Change date where you can select the next charge date for this queued order.
Update shipping address
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
You will be taken to a page where you can modify your shipping address fields.
Add a product to a subscription
Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.
Swap a product
Product swap can be disabled or enabled for your customers via Settings under Customer Portal. See this guide for more information.
Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can click on the Actions button and then select Swap from the dropdown menu. After that, you can select the replacement product.
