ReCharge provides you with several articles in this knowledge base that you can share with your customers. Ranging from topics such as How to Update Billing Information, or how to Add a Product to the Subscription.
However, we understand that giving your customers outside links to docs on ReCharge might not be your preference. With this in mind, we'd like to offer you this all-in-one document that you can take from as you need. Feel free to use the text or images below for your own website. You can educate your customers on how to manage their subscriptions without them ever having to ask what ReCharge is. It's all you.
If there's anything not listed here that you would like, let us know. We're looking to include anything and everything you might need.
The appearance of the screenshots may vary, depending on your configuration.
Logging In
This one cannot be accompanied by screenshots since the Log In button varies in appearance and location depending on the store and theme. You would need to take screenshots of your own if you wanted any documentation to direct your customers where to log in. You can find more information about these customer accounts here. The login email is the same as the one used when checking out with the subscription product. To set the password, an email is sent out once the purchase is made, this will include a link to create the account.
Cancelling a Subscription
In order to cancel your subscription, you will first need to log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.
Updating Billing Information
In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.
Skipping a Delivery
Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.
Update Shipping Address
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
You will be taken to a page where you can modify any of the fields pictured below.
Adding a Product to the Subscription
Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.
Swapping a Product
Product swap can be disabled or enabled for your customers via Settings under Customer Portal. See this guide for more information.
Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can select Swap and select the replacement product.
