In your ReCharge Dashboard under Customers you can view the status in the right column for your customers:
- Active - Customers who currently have one or more subscriptions, and no errors.
- Inactive - Customers who had subscription orders but one of these actions occurred:
- Card Processing Error - This includes insufficient funds, charge declines, inactive cards or billing information needs updating.
- Active, has Order Error - Order has trouble with the inventory or shipping information.
- Customer or Storeowner Canceled Subscription Orders
- Subscription Ended