Applying and removing a discount from an existing subscription

This guide explains how to add a discount code to an individual subscription, how to remove discount codes, and how to apply discount codes in bulk. 

Before you start

• You need to create the discount code in Recharge as discount or coupon codes created in your ecommerce platform do not automatically sync over to Recharge. Refer to Creating discount codes. 
• You can also enable your customers to add the discount codes on their own via the customer portal.
• Discounts are applied by address profile, rather than to the overall customer. If the customer has multiple address profiles, they can apply a discount to each address ID.
• Discounts applied to prepaid subscriptions are not applied to the shipment order, but rather to the renewal charge.

Apply a discount manually 

A customer can only apply one discount per address profile. If you want to apply a different code you must first remove the existing code. If you want both discount codes to apply, create a new discount with the combined value of both that would be specific to the customer.

1. Select Customers in your merchant portal. 
2. Search and select the customer you want to apply the discount to.
3. Click the discount action button below the address to add or remove a discount code.
   
4. Enter a valid discount code and click Add.

Remove discount from an existing subscription

You can remove a discount within a single subscription. 

1. Select Customers in your merchant portal. 
2. Search and select the customer you want to apply the discount to.
3. Click the discount action button below the address and select Remove discount.

If you would like the discount removed from the upcoming queued charge, please contact the Recharge support team once you've removed the discount code so that we can regenerate the order.

Apply discount codes in bulk

You can use the Bulk Managing Discounts and Addresses tool to apply a discount code to the address. To process this type of update:

1. Create a CSV file with:
   • address_id - Located in the Charges, Orders, or Subscriptions exports.
   • discount_idor discount_code - Located on the Discount page in the merchant portal. 
2. Once your CSV file is ready to import, follow steps 2 and 3 in the Bulk Discounts guide to complete the update.

Remove discount codes in bulk

You can use the Bulk Managing Discounts and Addresses tool to apply a discount code to the address.

To remove discount codes in bulk from an existing subscription:

1. Create a CSV file of impacted address_id records. Address_id can be located in the Charges, Orders, or Subscriptions exports.
2. Once your CSV file is ready to import, follow steps 2 and 3 in the Bulk Discounts guide to complete the update.

This process automatically removes any discount code associated with the address.