Applying a discount to an existing subscription

This guide explains how to add a discount code to an individual subscription, how to remove discount codes, and how to apply discount codes in bulk. 

Before you start

• You need to create the discount code in Recharge as discount or coupon codes created in your ecommerce platform do not automatically sync over to Recharge. Refer to Creating discount codes. 
• You can also enable your customers to add the discount codes on their own via the customer portal.

Apply a discount manually 

A customer can only apply one discount per address profile. If you want to apply a different code you must first remove the existing code. If you want both discount codes to apply, create a new discount with the combined value of both that would be specific to the customer.

1. Select Customers in your merchant portal. 
2. Search and select the customer you want to apply the discount to.
3. Click the discount action button below the address to add or remove a discount code.
   
4. Enter a valid discount code and click Add.

Remove discount from an existing subscription

You can remove a discount within a single subscription. 

1. Select Customers in your merchant portal. 
2. Search and select the customer you want to apply the discount to.
3. Click the discount action button below the address and select Remove discount.

If you would like the discount removed from the upcoming queued charge, please contact the Recharge support team once you've removed the discount code so that we can regenerate the order.

Apply discount codes in bulk

The Recharge support team can help you apply bulk discount codes to your existing subscriptions. In order to perform this bulk update, you will need to prepare a CSV file and send it to the Recharge support team.

1. In the merchant portal, select Exports.
2. Click Create export. 
3. Select the Charges - Queued CSV. If you would like to make changes to canceled subscriptions, download the Charges - Processed CSV as well. 
4. Create a new column at the end of the CSV file called NEW Discount Code.
5. In the merchant portal, select Discounts. Click on the name of the discount code. Copy the Discount ID.
   
   
6. Enter the Discount ID in the CSV rows that require the discount code.
7. Send the CSV file to the Recharge support team to perform the bulk update.