Handling product inventory
Inventory is set and managed in your ecommerce platform directly, though you will need to determine how Recharge will interact with the store inventory settings. This guide provides an overview of inventory settings and how to handle out of stock orders and notifications, based on your Recharge checkout platform.
Recharge Checkout on Shopify
Inventory behavior settings
Inventory setting |
Inventory behavior |
| Create order always (do not check for inventory, and do not reduce inventory) | Recharge will always create a subscription order and ignore the settings in Shopify. |
| Create order always (and reduce inventory) | Recharge will always create the subscription order, even if there is no available product inventory set in Shopify. For example, if the inventory is set to 0 and a customer orders 10 pieces of inventory, the inventory would be reflected as -10 in Shopify. |
| Create order only if inventory is available (and reduce inventory) | Recharge only creates the subscription order if there is available inventory in Shopify. If the inventory is not available, the order is marked with an inventory error. |
Adjust your inventory settings
- In your merchant portal, click Storefront and select Checkout.
- Under Order Processing, select the desired inventory behavior for recurring orders.
- Click Save.
Auto-renew product inventory
When syncing products in Recharge, the duplicate auto-renew products adopt the inventory levels of your original products. However, Recharge does not use the inventory levels set on the duplicate auto-renew products. You will only need to adjust the inventory of the original product.
Shopify Checkout Integration
Inventory behavior settings
Inventory setting |
Inventory behavior |
| Create order always (and reduce inventory) | Recharge will always create the subscription order, even if there is no available product inventory set in Shopify. For example, if the inventory is set to 0 and a customer orders 10 pieces of inventory, the inventory would be reflected as -10 in Shopify. |
| Create order only if inventory is available (and reduce inventory) | Recharge only creates the subscription order if there is available inventory in Shopify. If the inventory is not available, the order is marked with an inventory error. |
Adjust your inventory settings
- In your merchant portal, click Settings and select Payment.
- Under Order Processing, select the desired inventory behavior for recurring orders.
- Click Save.
Recharge Checkout on BigCommerce
Recharge only creates the subscription order if there is available inventory in BigCommerce. If the inventory is not available, the order is marked with an inventory error.
Out of stock orders
If the order contains any out of stock items then the order is marked with an inventory error and retried automatically based on your dunning schedule. To view orders with inventory errors, click on the Orders page in the merchant portal, and view the Charge errors tab.
Note: Making changes to an out of stock order will not automatically retry the order. Recharge can automatically retry the order based on your store settings during the next six-day interval, however, you can also manually retry the order.
To manually retry the charge once the item is back in stock, click the three dots next to the order in the Errors tab and select Retry charge.
Out of stock notifications
You can set up automated email alerts to notify customers when their order is out of stock.
- In your merchant portal, click Settings and select Notifications.
- Click the Out of stock email under Customer notifications.
- Under Status, click the toggle to enable the notification.
Visit the notifications article for more information on setting up notifications.
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