Inventory is set and managed in Shopify directly, though you will need to determine how ReCharge will interact with the Shopify inventory settings. This guide provides an overview of inventory settings as well as how to handle out of stock orders and notifications.
Adjust your inventory settings
- From the ReCharge Dashboard, click the wrench icon and select Checkout.
- Under Order Processing, select the desired inventory behavior for recurring orders.
- Click Save.
|Create order always (Do not check for inventory, and do not reduce inventory)||ReCharge will always create a subscription order and ignore the settings in Shopify.|
|Create order always (And reduce inventory)||A subscription order will be created, even if there is no inventory available. For example, if inventory is set at 0 and ten orders process, it will be reflected as -10 in Shopify.|
Create order only if inventory is available (And reduce inventory )
|A subscription order will only be created in Shopify if there is available inventory. If no inventory is available, then the order will be marked with an inventory error.|
Auto-renew product inventory
When syncing products in ReCharge, the duplicate auto-renew products will adopt the inventory levels of your original products. However, ReCharge does not use the inventory levels set on the duplicate auto-renew products. You will only need to adjust the inventory on the original product.
Out of stock orders
If the order contains any out of stock items then the entire order is held and marked with an inventory error. To view orders with inventory errors, click on the Orders page in the ReCharge Dashboard, and view the Errors tab.
Note: Making changes to an out-of-stock order will not automatically retry the order. ReCharge can automatically retry the order based on your store settings during the next six-day interval, but you can also manually retry the order.
To manually retry the charge once the item is back in stock, just click the gear icon next to the order in the Errors tab and select Retry charge.
Out of stock notifications
You can set up automated email alerts to notify customers when their order is out of stock. In your settings menu, click Notifications and then enable the Out of stock email under Customer notifications. Visit the notifications article for more information and setting up notifications.