You may be using line item properties to store data about your customer's subscriptions, such as product customizations. When a recurring order is processed in ReCharge, the line item properties are sent to Shopify and reflected in the order. This guide provides instructions on updating line item properties for existing customers.
Before you start
Line item properties can only be updated within the ReCharge admin. If you require the ability for customers to adjust line item properties through their Customer Portal, this will require custom code and use of the ReCharge API and is not part of ReCharge's turnkey solution.
Adjust line item properties for individual products
To adjust the line item properties, complete the following steps:
- In the ReCharge Dashboard go to the Customers tab.
- Search and select the desired name.
- Click on See Details next to the Address ID.
- Click on Edit Line Item Properties to open the modal window.
- Add or edit any properties as needed and save changes.
Bulk update line item properties for multiple products
If you have 50 or more subscription products to update, we can facilitate a bulk update for you. You will need to prepare a CSV file with updated information and send it to the support team. Please accommodate 5 business days to complete the migration.
- Go to Settings > Exports > Subscription Reports and download the Purchase Items CSV.
- In the CSV, add an additional column called NEW Line Item Properties.
- Fill in the column with the new line item property information in JSON format. For example:
You only need to fill in the rows that will be receiving the line item property update. Rows not receiving an update should be left blank.
- When finished, send the CSV to the support team.
Missing line item properties for some orders
When viewing the various export CSV files, you might notice that subscription line item properties are missing for certain products. This happens when customers add products through their Customer Portal, as the subscription line item properties are only required for products being added through the regular checkout process. Subscription line item properties may also not appear if you have migrated your store to ReCharge from another platform.