Customers may wish to add a single product to one of their upcoming subscription orders. This is called a One Time Product, and it can be added to an existing subscription address by following the Add Product flow in the Customer Portal.
Understanding One Time Products
The difference between a one-time product and a subscription product is the frequency. As the name suggests, a one-time purchase is only added to the specified upcoming order. Customers will not receive the item again in future recurring orders unless they manually add the product.
If a customer does not have any upcoming recurring orders, a one-time purchase can be added to an unused address with a custom charge date.
Adjust one-time product settings
You can determine which products will be visible as one-time products by adjusting your Customer Portal settings.
- In the Recharge Dashboard, click the wrench icon and select Customer portal.
- Under Subscription details, select Storeowner and customer from the dropdown for Add products to subscriptions.
- Under Products available for purchase on the customer portal, select your product options from the dropdown.
|All products||Both products in Recharge and products in your eCommerce platform will be visible for purchase.|
|Recharge products||Only products added to Recharge will be available for one-time purchase (if subscription rule is set to One-time and subscription)|
|Recharge collection||Only products added directly to a Recharge collection will be available for one-time purchase.|
NOTE: Any products included in a subscription-only ruleset will display in the "Add Product" search, but will not show the option to be added as a one-time purchase when selected.
Remove a one-time product from an order
You can remove a one-time product from a customer's upcoming order by selecting delete from the Actions column on the primary customer account page.
Your customers can also delete the one time product directly from their end within their Customer Portal.
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