Adding one-time products to an upcoming order

Customers may wish to add a single product to one of their upcoming subscription orders. This is called a one-time product, and it can be added to an existing subscription address by following the Add Product flow in the customer portal.

Understanding one-time products

The difference between a one-time product and a subscription product is the frequency. As the name suggests, a one-time purchase is only added to the specified upcoming order. Customers will not receive the item again in future recurring orders unless they manually add the product.

One-time products are typically added to a customer's next upcoming subscription order. If a customer skips or cancels their subscription before that order is processed, the subscription product is adjusted, but the one-time product will not change unless manually adjusted.

If a customer does not have any upcoming recurring orders, a one-time purchase can be added to an unused address with a custom charge date.

Adjust one-time product settings

You can determine which products will be visible as one-time products by adjusting your customer portal settings.

1. In the merchant portal, click Storefront and select Customer Portal.
2. Under Subscription details, select Storeowner and customer from the dropdown for Add products to subscriptions. 
3. Under Products available for purchase on the customer portal, select your product options from the dropdown.

Add one-time products through the customer portal

Effortlessly offer products as one-time purchases through the customer portal using Product Subscription Plans: 

1. Navigate to the Products page in your merchant portal.
2. Remove any filters that are active so that you can view all products by clicking the X next to Plan types. 
   
3. Select the specific product you'd like to make available as a one-time product. This will direct you to the product details page.
4. Enable the Available as a one-time product setting and ensure no subscription plans are active for the product. Optionally, to offer the product as a one-time purchase and subscription, you can add a subscription plan to the product.
   
5. Add the product to any relevant Recharge collections using the Recharge collections drop-down. For example, if you have your customer portal settings configured to limit products available for purchase to a specific collection, you'll want to ensure the product is added to the right collection. 

Your changes will automatically save as you update the product in Recharge, which will allow customers to add the product as a one-time product through the customer portal immediately. 

Customer experience

Customers can add an additional product to their subscription in the customer portal by clicking Subscriptions and then clicking Add Product. Customers are given the option of adding the product as a one-time purchase or subscribing to the product. 

Learn about the available portal themes in Understanding the customer portal or learn more about what your customers can manage in Instructions for your customers.

Add one-time products through the merchant portal

You can add a one-time product for the customer through the merchant portal. 

1. From the merchant portal, click Customers. 
2. Locate and click on your desired customer. 
3. Click + Add product.
   
4. Choose the product and select the One-time purchase button.
   
5. By default, the order date is set to Include in next order. Either keep this selection or choose Custom date to set a custom order date. 
6. Click Add product to finish adding the one-time product. 
7. Confirm the one-time product has been added from the Customers page. 

Remove a one-time product from an order

You can remove a one-time product from a customer's upcoming order by selecting Delete from the Actions menu beside the product on the Customer details page.

Your customers can also delete the one-time product directly from their end within their customer portal.