Adding one-time products to an upcoming order

Customers may wish to add a single product to one of their upcoming subscription orders. This is called a one-time product, and it can be added to an existing subscription address by following the Add Product flow in the customer portal.

Understanding one-time products

The difference between a one-time product and a subscription product is the frequency. As the name suggests, a one-time purchase is only added to the specified upcoming order. Customers will not receive the item again in future recurring orders unless they manually add the product.

If a customer does not have any upcoming recurring orders, a one-time purchase can be added to an unused address with a custom charge date.

Adjust one-time product settings

You can determine which products will be visible as one-time products by adjusting your customer portal settings.

1. In the merchant portal, click Storefront and select Customer Portal.
2. Under Subscription details, select Storeowner and customer from the dropdown for Add products to subscriptions. 
3. Under Products available for purchase on the customer portal, select your product options from the dropdown.

Remove a one-time product from an order

You can remove a one-time product from a customer's upcoming order by selecting Delete from the Actions menu on the primary customer account page.

Your customers can also delete the one-time product directly from their end within their customer portal.