Adding one-time products to an upcoming order

Customers may wish to add a single product to one of their upcoming subscription orders. This is called a one-time product, and it can be added to an existing subscription address by following the Add Product flow in the customer portal.

Understanding one-time products

The difference between a one-time product and a subscription product is the frequency. As the name suggests, a one-time purchase is only added to the specified upcoming order. Customers will not receive the item again in future recurring orders unless they manually add the product.

If a customer does not have any upcoming recurring orders, a one-time purchase can be added to an unused address with a custom charge date.

Adjust one-time product settings

You can determine which products will be visible as one-time products by adjusting your customer portal settings.

1. In the merchant portal, click Storefront and select Customer Portal.
2. Under Subscription details, select Storeowner and customer from the dropdown for Add products to subscriptions. 
3. Under Products available for purchase on the customer portal, select your product options from the dropdown.

Remove a one-time product from an order

You can remove a one-time product from a customer's upcoming order by selecting Delete from the ellipsis Actions menu beside the product on the customer overview page. 

Your customers can also delete the one-time product directly from their end within their customer portal.

Add one-time products through customer portal

The option to add one-time products to upcoming orders is available on both Prima and Novum customer portal themes. Customers can add another product to their subscription through the Subscriptions tab, by clicking Add Product. Through the customer portal they can view and select a product as a One-time option.

Here are examples of what your subscribers see through each customer portal theme:

In Novum

In Prima

Learn about these themes in Understanding the customer portal, and more on what your customer can manage in Instructions for your customers.