Customers may wish to add a single product to one of their upcoming subscription orders. This is called a one-time product, and it can be added to an existing subscription address by following the Add Product flow in the customer portal.
Understanding one-time products
The difference between a one-time product and a subscription product is the frequency. As the name suggests, a one-time purchase is only added to the specified upcoming order. Customers will not receive the item again in future recurring orders unless they manually add the product.
If a customer does not have any upcoming recurring orders, a one-time purchase can be added to an unused address with a custom charge date.
Adjust one-time product settings
You can determine which products will be visible as one-time products by adjusting your customer portal settings.
- In the merchant portal, click Storefront and select Customer Portal.
- Under Subscription details, select Storeowner and customer from the dropdown for Add products to subscriptions.
- Under Products available for purchase on the customer portal, select your product options from the dropdown.
|All products||Both products in Recharge and products in your ecommerce platform will be visible for purchase.|
|Recharge products||Only products added to Recharge will be available for one-time purchase (if the subscription rule is set to One-time and subscription)|
|Recharge collection||Only products added directly to a Recharge collection will be available for one-time purchase.|
Remove a one-time product from an order
You can remove a one-time product from a customer's upcoming order by selecting Delete from the Actions menu on the primary customer account page.
Your customers can also delete the one-time product directly from their end within their customer portal.
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