We are proud to announce the beta stage of our new One Time Product feature!
It's currently only available to a select pool of beta testers. We plan to release this to everyone soon, so stay tuned!
What is a One Time Product?
Customers may wish to add a single product to one of their upcoming subscription orders. This is called a One Time Product, and it can be added to an existing subscription address by following the Add Product flow. The customer will choose "One-time purchase" instead of "Subscribe", as shown here:
The difference between a one-time purchase and a subscription product is the frequency. As the name suggests, a one-time purchase is only added to the specified upcoming order. Customers will not receive the item again with future recurring orders.
If a customer does not have any upcoming recurring orders, a one-time purchase can be added to an unused address with a custom charge date.
Enabling One Time Products for Selection
Currently, we offer two options for One Time Product offerings:
- ReCharge products: Displays products that belong to a ReCharge ruleset
- All Shopify products: Displays all published products on Shopify, even those not included in a ReCharge ruleset
NOTE: Any products included in a subscription only ruleset will display in the "Add Product" search, but will not show the option to be added as a one-time purchase when selected.
For beta testers using this feature, One Time Products can be enabled and disabled through the Customer Portal settings. In order for customers to add one-time purchases, you will also need to set "Add products to subscription" to both Storeowner and customer.
This ensures that the "Add product" option will show on their customer portal, for adding both subscription and one-time purchases. From there, these options further control one-time offerings:
We’ll be investigating additional solutions to further specify one time product offerings in the future.
Removing a One Time Product
You can remove a one time product from a customer's upcoming order by selecting “delete” from the actions column.
Your customers can also delete the one time product directly from their end using the Customer Portal link: