Gorgias is an app for Shopify that helps you provide lightning-fast customer support. Manage all your customer service in one place: email, chat, social media. Get a holistic view of the customer, by connecting all your Shopify apps. Maximize the efficiency of your team by editing orders directly from support conversations.
- Display ReCharge subscriptions next to support tickets.
- Edit subscriptions in one click.
- When a customer asks to edit their subscription, send them an auto-response with the link to manage the subscription.
Gorgias has recently updated the integration with ReCharge and made new actions available. You can now:
- refund a charge (partially or totally)
- un-skip a subscription that was previously skipped
- re-activate a subscription that was previously deactivated
In addition, they added new variables that you can now use in your macros:
- Quantity of last subscription
- Product title of last subscription
- Order interval frequency of last subscription
- Order interval unit of last subscription
- Price of last subscription
- Scheduled date of next charge of last subscription
For more information on how to integrate, Gorgias hosts an in-depth knowledge base article you can use to get started. If you have any technical questions on the integration or how it works, please reach out to Gorgias directly.