Renaming products for existing subscriptions

You may need to update the product title or variant title for your customer's subscription, either individually or in bulk. This guide provides instructions on where to edit the product title in Recharge and how to prepare a CSV for a bulk update.

Before you start

Update the product name in your ecommerce platform so that it applies to all new subscriptions.

Rename the product for an existing subscription

To rename the product for an existing subscription, you must edit the product name in a customer's existing order: 

1. In the merchant portal, click Customers.
2. Search for and select the customer account. 
3. Expand the Subscriptions section.
4. Click the product that is changing name.
5. Select Edit subscription product in the Subscription product section
6. In the Product name box, enter your new product title. 
   
7. Click Save.

Bulk update product and variant titles

The Recharge support team can help you change the product titles of your existing subscriptions in bulk. In order to perform this bulk update, you will need to prepare a CSV file and send it to the Recharge support team.

1. In your merchant portal, click Exports.
2. Click Create export and select Subscriptions - All, enter your details and click Create export.
3. In that file, create two new columns and label the columns NEW Product Title and NEW Variant title
4. Fill in the appropriate data in these new columns for your existing subscriptions.
5. Send the completed CSV file to the Recharge support team to perform the bulk update.