Combining subscription orders

If an existing customer purchases an additional subscription at checkout, the subscription will be added to their account under a separate Address ID. You can easily combine subscription orders into a single Address ID by using the Move function.

Combine subscription orders

Step 1 - Search and select the customer

In the merchant portal, click the Customers tab, and search and select customer. 

Step 2 - Move the subscription item

Within the customer account, click Actions next to the subscription item you would like to reassign and select Move.

A pop-up window will appear where you can specify the next charge date for the subscription item and which address should be associated with the subscription. Click Move subscription. 

Combine subscription orders in bulk 

Moving subscription orders within one account can also be performed in bulk within the merchant portal, allowing you to move multiple orders from one address to a different address within the same customer account.

Step 1 - Select the products

First, select all the products within one address that you want to move by clicking on the Product checkbox. This will select all the products within that address. You can remove any products if they don't need to be moved by unchecking the box next to each product. 

Select Move subscriptions from the Actions drop-down menu. The Actions menu will also display the number of products that have been selected.

Selecting an address and moving the subscriptions 

After selecting Move Subscriptions, a pop-up window will appear where you can specify which address to move the subscriptions to. Click Move.