Translations
By default, the Recharge Checkout and customer portal are in English. You can adjust the language translations and customize certain text elements to match your store's brand. This guide provides information on making adjustments to your store's translation settings for the Recharge Checkout and customer portal.
Access the Translation settings
- In the merchant portal, click Storefront and select Copy & Translations.
- The available Translation settings vary based on your e-commerce platform.
- All stores have access to Customer portal translation settings.
- Shopify Checkout Integration merchants can translate the checkout language directly from Shopify. See Shopify's Translating checkout fields guide for more details.
- Merchants using the Recharge Checkout on Shopify or the Shopify Checkout Integration have access to Quick Actions translation settings.
Each translation field expands, allowing you to adjust the text shown. Click Save once you've finished making your edits.
Customer Portal - Themes translations
The Customer Portal - Themes translation settings control the language used in the customer portal. All stores have access to these translation settings.
Tab |
Purpose |
|
General |
General elements displayed throughout the portal, such as links to other pages |
|
Dates |
Text for how you want to display dates, including days of the week and months. |
|
Navigation |
Navigation text for all of the tabs/sections in the portal |
|
Delivery schedule / Upcoming Orders |
Messaging used to communicate information about deliveries and shipments |
|
Cancellation with retention strategy |
Alternative cancellation options presented to customers that they may consider instead of churning |
|
Product |
Elements presented to customers if they add or swap a product to their subscription through the portal |
|
Subscriptions / Onetimes |
Messaging and labels presented when customers views/edits their subscriptions |
|
Bundle Management |
Messaging for Bundles. |
|
Billing information |
Messaging and labels presented to customers when they access their billing and credit card information |
| Purchase history page | Elements presented to customers when reviewing their order history |
| Shipping address | Messaging and labels used when a customer updates their shipping address |
| Discount | Messaging and labels used when a customer wants to apply a discount through the portal |
| Request account invite | Messaging displayed to customers when they use the Request account invite flow from the storefront Customer Account to access their customer portal |
| Shipping | Messaging and labels used for shipping. |
| Payment methods | Messaging and labels used when a customer wants to view, update, or change the payment method associated with their subscription through the customer portal |
| Messaging and labels used when a customer wants to view or edit their email address in the customer portal | |
| Account phone | Messaging and labels used when a customer wants to view or edit their phone number in the customer portal |
| Account login | Messaging and labels used when a customer is accessing their account with passwordless login |
Checkout translations
- Recharge Checkout on Shopify
- Recharge Checkout on BigCommerce
These translation settings control the language used in the Recharge Checkout. If you use the Shopify Checkout Integration, you can adjust your checkout in Shopify by following Shopify's guide to translating the checkout.
Tab |
Purpose |
|
Checkout buttons/page controls |
Text that customers interact with while navigating through the two pages of the checkout |
|
Account section |
Text that customers interact with while logging into an existing account or creating a new account. |
|
Customer personal and shipping information |
Messaging and fields for customers to provide their contact and shipping information on the first page of the checkout |
|
Shipping section labels |
Checkout elements related to shipping |
|
Payment section |
Messaging and fields used to collect customer payment information on the second page of the checkout |
|
Newsletter opt-in |
Text presented to customers to encourage them to sign up for your newsletter |
|
Order summary |
General messaging used to display a preview of the customer’s order before they checkout |
|
Discount section |
Messaging and fields related to discounts, and discount errors, at the checkout |
|
Shipment order |
Messaging used to display the shipment frequency on the customer’s order |
|
Checkout thank you page |
Elements displayed post-checkout to confirm a successful order for customers |
Quick actions translations
- Recharge Checkout on Shopify
- Shopify Checkout Integration
Recharge Quick Actions are standard URLs you can include in your Klaviyo notifications that perform specific actions on their subscriptions. This translation setting allows you to customize the language used in Quick Actions.
Tab |
Purpose |
| Verification Prompts | Messaging that communicates the various verification steps, including requesting additional passcodes, or confirming the verification status. |
| Action Specific Prompts |
The messaging a customer sees when they interact with a Quick Action. Many of these translations rely on variables to display the product or variant title, or the discount amount. |
| Confirmations | Messaging used to confirm the success status of individual Quick Actions. |
| Errors | Messaging that is displayed to customers if the Quick Action is not successful. |
| Redirect Text |
This messaging is displayed to customers once the Quick Action is performed. Customers can click on the redirect text to navigate to a different part of the customer portal. |
View an example
This is an example of a Recharge Checkout that uses the translation section to convert their checkout text to French:
Customize the Cancellation Reasons
You can customize the cancellation reasons prompted to your customers when managing their subscriptions, as well as adjust the cancellation button verbiage.
To change the cancellation reasons:
- In the merchant portal, click Storefront and select Customer Portal.
- Click the pencil icon to edit the reason listed under Reasons for cancellation to make individual changes. Additionally, you can click the trash icon to delete a cancellation reason.
To change the button text:
- In the merchant portal, click Storefront and select Translations & Copy.
- Click the Customer portal tab and select the Cancellation with retention strategy dropdown.
- Edit the button text:
- Click Save when finished.
Translate the Request Account Access page
- Recharge Checkout on Shopify
- Shopify Checkout Integration
The Request Account Access page can be adjusted through the Translation settings.
- In the merchant portal, click Storefront and select Copy & Translations.
- Select Customer Portal - Themes and expand Request account invite.
- Update the applicable fields and click Save.
Translate the Need help accessing your subscriptions link
- Recharge Checkout on Shopify
To adjust the "Need help accessing your subscriptions?" link on the customer login page, adjust the code on your Shopify theme.
- In your Shopify Admin, click Online Store and select Themes.
- Click Actions and select Edit code.
- Open the subscription-account-login.liquid template file.
- Locate the Recharge code and adjust the
Need help accessingtext as needed. - Click Save.
FAQs
For common questions about translations, visit the Site setting FAQs.
