Although the Recharge Checkout and Customer Portal are in English by default, you can make adjustments to the language to fit the rest of your site. You may also choose to customize certain text elements so they match your store's brand. This guide provides information on making adjustments to your language and verbiage on the Recharge Checkout and Storefront Customer Portal.
Access the Translation settings
- In the Recharge Dashboard, click the wrench icon.
- Select Translation.
- The tabs on the following page will vary based on your eCommerce platform.
- All stores have access to Customer portal settings.
- Stores using legacy Customer Portal will see Customer Portal - Legacy.
- Stores using a Theme, such as Prima or Novum, will see Customer Portal - Themes.
- Merchants using the Recharge Checkout on Shopify or BigCommerce can also access the Checkout language.
- All stores have access to Customer portal settings.
Each translation field expands, enabling you to translate or edit the fields into whatever text you desire. Once you've made your edits, don't forget to hit Save.
Watch a video
Checkout translations
- Recharge Checkout on Shopify
- Recharge Checkout on BigCommerce
| Tab | Purpose |
|
Checkout buttons/page controls |
Text that customers interact with while navigating through the two pages of the checkout |
|
Account section |
Text that customers interact with while logging into an existing account or creating a new account. |
|
Customer personal and shipping information |
Messaging and fields for customers to provide their contact and shipping information on the first page of the checkout |
|
Shipping section labels |
Checkout elements related to shipping |
|
Payment section |
Messaging and fields used to collect customer payment information on the second page of the checkout |
|
Newsletter opt-in |
Text presented to customers to encourage them to sign up for your newsletter |
|
Order summary |
General messaging used to display a preview of the customer’s order before they checkout |
|
Discount section |
Messaging and fields related to discounts, and discount errors, at the checkout |
|
Shipment order |
Messaging used to display the shipment frequency on the customer’s order |
|
Checkout thanks page |
Elements displayed post-checkout to confirm a successful order for customers |
Customer Portal translations
| Tab | Purpose |
|
General |
General elements displayed throughout the portal, such as links to other pages |
|
Dates |
Text for how you want to display dates, including days of the week and months. |
|
Navigation |
Navigation text for all of the tabs/sections in the portal |
|
Delivery schedule / Upcoming orders page |
Messaging used to communicate information about deliveries and shipments |
|
Subscriptions / Onetimes |
Messaging and labels presented when customers views/edits their subscriptions |
|
Cancellation with retention strategy |
Alternative cancellation options presented to customers that they may consider instead of churning |
|
Product |
Elements presented to customers if they add or swap a product to their subscription through the portal |
|
Billing information page |
Messaging and labels presented to customers when they access their billing and credit card information |
| Purchase history page | Elements presented to customers when reviewing their order history |
| Shipping address | Messaging and labels used when a customer updates their shipping address |
| Discount | Messaging and labels used when a customer wants to apply a discount through the portal |
| Request account invite | Messaging displayed to customers when they use the Request account invite flow from the storefront Customer Account to access their Customer Portal |
View an example
This is an example of a Recharge Checkout that uses the translation section to convert their checkout text to Danish:
Note: To translate your checkout currency, please reach out to Recharge support.
Customize the Cancellation Reasons
If you are looking to adjust the cancellation reasons presented to your customers, there are two possible locations.
To change the cancellation reasons:
- In the Recharge Dashboard, click the wrench icon.
- Select Customer Portal.
- Under Cancellation with retention strategy, you can modify the reasons by clicking into each reason.
To change the button text:
- In the Recharge Dashboard, click the wrench icon.
- Select Translation.
- Click the Customer Portal tab.
- Unfurl the section called Cancellation with retention strategy.
- Edit the button text:
- Click Save when finished.
Translation FAQ
For common questions about translations, visit Language translation FAQ.