Translations
Although the Recharge Checkout and customer portal are in English by default, you can make adjustments to the language to fit the rest of your site. You may also choose to customize certain text elements so they match your store's brand. This guide provides information on making adjustments to your language and verbiage on the Recharge Checkout and storefront customer portal.
Access the Translation settings
- In the Recharge Dashboard, click the wrench icon.
- Select Translation.
- The tabs on the following page will vary based on your ecommerce platform.
- All stores have access to Customer portal settings.
- Merchants using the Recharge Checkout on Shopify or BigCommerce can also access the Checkout language.
- All stores have access to Quick Actions translation settings.
- All stores have access to Customer portal settings.
Each translation field expands, allowing you to adjust the text shown to your revised content. Click Save once you've finished making your edits.
Customer Portal - Themes translations
Tab |
Purpose |
|
General |
General elements displayed throughout the portal, such as links to other pages |
|
Dates |
Text for how you want to display dates, including days of the week and months. |
|
Navigation |
Navigation text for all of the tabs/sections in the portal |
|
Delivery schedule / Upcoming Orders |
Messaging used to communicate information about deliveries and shipments |
|
Cancellation with retention strategy |
Alternative cancellation options presented to customers that they may consider instead of churning |
|
Product |
Elements presented to customers if they add or swap a product to their subscription through the portal |
|
Subscriptions / Onetimes |
Messaging and labels presented when customers views/edits their subscriptions |
|
Billing information |
Messaging and labels presented to customers when they access their billing and credit card information |
| Purchase history page | Elements presented to customers when reviewing their order history |
| Shipping address | Messaging and labels used when a customer updates their shipping address |
| Discount | Messaging and labels used when a customer wants to apply a discount through the portal |
| Request account invite | Messaging displayed to customers when they use the Request account invite flow from the storefront Customer Account to access their customer portal |
Checkout translations
- Recharge Checkout on Shopify
- Recharge Checkout on BigCommerce
If you use the Shopify Checkout Integration you can adjust your checkout in the Shopify settings by following Shopify's guide to translating the checkout.
Tab |
Purpose |
|
Checkout buttons/page controls |
Text that customers interact with while navigating through the two pages of the checkout |
|
Account section |
Text that customers interact with while logging into an existing account or creating a new account. |
|
Customer personal and shipping information |
Messaging and fields for customers to provide their contact and shipping information on the first page of the checkout |
|
Shipping section labels |
Checkout elements related to shipping |
|
Payment section |
Messaging and fields used to collect customer payment information on the second page of the checkout |
|
Newsletter opt-in |
Text presented to customers to encourage them to sign up for your newsletter |
|
Order summary |
General messaging used to display a preview of the customer’s order before they checkout |
|
Discount section |
Messaging and fields related to discounts, and discount errors, at the checkout |
|
Shipment order |
Messaging used to display the shipment frequency on the customer’s order |
|
Checkout thank you page |
Elements displayed post-checkout to confirm a successful order for customers |
Quick actions translations
- Recharge Checkout on Shopify
- Shopify Checkout Integration
Tab |
Purpose |
| Verification Prompts | Messaging that communicates the various verification steps, including requesting additional passcodes, or confirming the verification status. |
| Action Specific Prompts |
The messaging a customer sees when they interact with a Quick Action. Many of these translations rely on variables to display the product or variant title, or the discount amount. |
| Confirmations | Messaging that is used to confirm the success status of individual Quick Actions. |
| Errors | Messaging that is displayed to customers if the Quick Action is not successful. |
| Redirect Text |
This messaging is displayed to customers once the Quick Action is successfully performed. Customers can click on the redirect text to navigate to a different part of the customer portal. |
View an example
This is an example of a Recharge Checkout that uses the translation section to convert their checkout text to Danish:
Customize the Cancellation Reasons
If you are looking to adjust the cancellation reasons presented to your customers, there are two possible locations.
To change the cancellation reasons:
- In the Recharge Dashboard, click the wrench icon.
- Select Customer portal.
- Under Cancellation with retention strategy, you can modify the reasons by clicking into each reason.
To change the button text:
- In the Recharge Dashboard, click the wrench icon.
- Select Translation.
- Click the Customer portal tab.
- Unfurl the section called Cancellation with retention strategy.
- Edit the button text:
- Click Save when finished.
Translation FAQ
For common questions about translations, visit Language translation FAQ.
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