Although the ReCharge checkout and Customer Portal are in English by default, you can make adjustments to the language to fit the rest of your Shopify site. You may also choose to customize certain text elements so they match your store's brand. This guide provides information on making adjustments to your language and verbiage on the ReCharge checkout and Storefront Customer Portal.
Access the Translation settings
- In the ReCharge Dashboard, click the wrench icon.
- Select Translation.
- The tabs on the following page will vary based on your eCommerce platform.
- All merchants have access to Customer portal settings.
- Merchants on Shopify using the ReCharge Checkout can also access Checkout language.
Each translation field expands, enabling you to translate or edit the fields into whatever text you desire. Once you've made your edits, don't forget to hit Save.
Watch a video
Checkout translations
| Tab | Purpose |
|
Checkout buttons/page controls |
Text that customers interact with while navigating through the two pages of the checkout |
|
Customer personal and shipping information |
Messaging and fields for customers to provide their contact and shipping information on the first page of the checkout |
|
Shipping section labels |
Checkout elements related to shipping |
|
Payment section |
Messaging and fields used to collect customer payment information on the second page of the checkout |
|
Newsletter opt-in |
Text presented to customers to encourage them to sign up for your newsletter |
|
Order summary |
General messaging used to display a preview of the customer’s order before they checkout |
|
Discount section |
Messaging and fields related to discounts, and discount errors, at the checkout |
|
Shipment order |
Messaging used to display the shipment frequency on the customer’s order |
|
Checkout thanks page |
Elements displayed post-checkout to confirm a successful order for customers |
Customer Portal translations
| Tab | Purpose |
|
General |
General elements displayed throughout the portal, such as links to other pages |
|
Delivery schedule page |
Messaging used to communicate information about deliveries and shipments |
|
Subscriptions list page |
Messaging and labels present when customers view a list of their subscriptions |
|
Individual subscription page |
Messaging and elements displayed when a customer views/edits a subscription for a specific product |
|
Basic cancellation |
Cancellation options customers can choose from to cancel their subscription |
|
Cancellation with retention strategy |
Alternative cancellation options presented to customers that they may consider instead of churning |
|
Add products |
Elements presented to customers if they add a product to their subscription through the portal |
|
Swap products |
Elements presented to customers if they swap a product to their subscription through the portal |
|
Billing information page |
Messaging and labels presented to customers when they access their billing information |
| Update credit card page | Text associated with updating and reviewing customer credit card information |
| Purchase history page | Elements presented to customers when reviewing their order history |
| Edit address | Messaging and labels used when a customer updates their shipping address |
| Request account invite | Messaging displayed to customers when they use the Request account invite flow from the storefront Customer Account to access their Customer Portal |
View an example
This is an example of a ReCharge checkout that uses the translation section to convert their checkout text to Danish:
Note: To translate your checkout currency, please reach out to ReCharge support.
Customize the Cancellation Reasons
If you are looking to adjust the cancellation reasons presented to your customers, there are two possible locations.
To change the cancellation reasons:
- In the ReCharge Dashboard, click the wrench icon.
- Select Customer Portal.
- Under Cancellation and customer retention, you can modify the reasons by clicking on the gear icon.
To change the button text:
- In the ReCharge Dashboard, click the wrench icon.
- Select Translation.
- Click the Customer Portal tab.
- Unfurl the section called Cancellation with retention strategy.
- Edit the button text:
- Click Save when finished.
Translation FAQ
For common questions about translations, visit Language translation FAQ.