Adding or swapping a product or SKU
You may need to add a new product, swap to a different product, or swap SKUs on a prepaid subscription for a customer. You can easily add or swap products or SKUs in the customer account in Recharge. This guide provides an overview of how to change the products in a subscription.
Before you start
- SKU swapping and variant swapping are terms that are used interchangeably and represent the same action.
Add a product
- Click Customers in your merchant portal.
- Search and select the customer.
- On the customer details page, click the ellipsis menu on the address bar.
- Choose Add product.
- Search and click Select on the desired product.
- Click Next and enter the subscription details.
- Click Add product.
Swap a SKU
You can swap SKUs from the merchant portal by updating the variant on an existing subscription:
- In the merchant portal, click Customers and search and select the customer.
- Select the subscription product and click Edit subscription product.
- Change variant in dropdown. The variant will be used to swap SKUs.
- Click Save.
Swap a product
Rather than removing or canceling a product and adding a new product, you can use the swap option to switch to a different subscription product.
- Click Customers in your merchant portal.
- Search and select the customer.
- On the customer details page, click the ellipsis menu on the product you wish to swap.
- Choose Swap from the menu.
- Select the product and click Next.
- Change the variant if required. Otherwise click Swap product
Swapping SKUs on a prepaid subscription
If you'd like to swap SKUs of upcoming shipments during a prepaid subscription cycle, the process is different than a standard product swap.
For more information on changing the variants on prepaid subscriptions, visit Changing the product or SKU for an existing pre-paid subscription. Reach out to the Recharge support team, if you are having trouble.
