Adding or swapping a product or variant

You may need to add a new product, swap to a different product, or update the variants on a prepaid subscription for a customer. You can easily add or swap products or variants in the customer account in Recharge. This guide provides an overview of how to change the products in a subscription.

Add a product

1. Click Customers in your merchant portal.
2. Search and select the customer.
3. On the customer's Subscription orders page, click Add Product. 
4. Search and select the desired product and enter the subscription details. 
5. Click Add Product.

Change a product variant

1. Click Customers in your merchant portal.
2. Search and select the customer.
3. On the customer's Subscription orders page, click Actions next to the subscription product you wish to change and select Edit. 
4. On the Subscriptions Details page, click Edit subscription product.
5. Click Save.

Swap a product

Rather than removing or canceling a product and adding a new product, you can use the swap option to switch to a different subscription product.

1. Click Customers in your merchant portal.
2. Search and select the customer.
3. Locate the product you wish to replace and click the Actions dropdown and select Swap. 
4. Search and select the new product.
5. Enter the product details and click Swap product.

Changing variants on a prepaid subscription

If you'd like to change the variant of upcoming shipments during a prepaid subscription cycle, the process is different than a standard product swap.

1. Click Customers in your merchant portal.
2. Search and select the customer.
3. Click See Details.
4. Scroll down to the Charges section and locate the prepaid orders you want to modify. Prepaid orders will say Scheduled next to the date. 
5. Click Add Variant under each shipment order and select the new variant.
6. Once the new variant is added, click the garbage can icon to remove the old variant from the shipment order.

For more information on changing the variants on prepaid subscriptions, visit Changing variants or products for prepaid subscriptions. Reach out to the Recharge support team, if you are having trouble.