This guide explains some of the common issues that may come up when working with the subscription widget, rulesets, and product pages.
Sections
- Error messages
- I updated my subscription type but I don’t see the new option on the product page
- I updated the price of the product in Shopify but the product page is reflecting the old price
- I accidentally deleted the hidden auto-renew product in Shopify and now the subscription is not working
- The Subscription Widget is appearing on my one-time products
- Add to cart button is missing for a product that is no longer found in any subscription ruleset
Error messages
| Error | Reason | Solution |
| %NaN | This can occur when a subscription product has been duplicated to create a one-time item or if you have not resynced your ruleset. |
If the item is a subscription item, resync your ruleset. If the item is a one-time product, you need to temporarily add it to a ruleset and then remove it from the ruleset. This will remove the subscription metafields that display the subscription widget. |
I updated my subscription type but I don’t see the new option on the product page
If you have a number of products in a ruleset, it might take a few moments for the products to finish syncing any changes to the ruleset. Try refreshing the product page after a few minutes or wait for email confirmation that syncing has completed. If the problem is persisting, you can reach out to our support team for more help.
I updated the price of the product in Shopify but the product page is reflecting the old price
Every time you update the price of the product or variants in Shopify, you need to resync the products in your Ruleset in ReCharge. You can resync all subscription products by clicking Sync all products or sync individual products by clicking the sync icon next to the product you would like to sync.
I accidentally deleted the hidden auto-renew product in Shopify and now the subscription is not working
If you removed the hidden auto-renew product from one or all the subscription products in Shopify, you simply need to resync the products within the Ruleset in ReCharge. This will recreate the hidden products in Shopify.
The Subscription Widget is appearing on my one-time products
If you copy or duplicate a subscription product in Shopify to create another product, it will also duplicate the associated metafields. ReCharge uses these metafields to determine which products should be offered on subscription. This will result in the Subscription Widget appearing on one-time products, even if they are not part of a Ruleset.
To fix this issue, temporarily add the one-time product to a Ruleset in ReCharge and then delete it using the trash can icon. This will remove the metafields from the product.
Add to cart button is missing for a product that is no longer found in any subscription ruleset
If you notice that the add to cart button is missing for a product that is removed from one of your subscription rulesets you can easily resolve this by performing the following steps:
- Add this product back to one of your rulesets (any ruleset would do)
- Save the ruleset and then sync the product
- Remove the product from the ruleset by clicking on the trash icon next to the product.
- Save the ruleset
This will resolve the issue and the add to cart button should now appear.