Troubleshooting the subscription widget and product pages

This guide explains some of the common issues that may come up when working with the subscription widget, rulesets, and product pages.

Recharge Checkout

• Error messages
• I updated my subscription type but I don’t see the new option on the product page
• I updated the price of the product in Shopify but the product page is reflecting the old price
• I accidentally deleted the hidden auto-renew product in Shopify and now the subscription is not working
• The subscription widget is appearing on my one-time products
• Add to cart button is missing for a product that is no longer found in any subscription ruleset

Shopify Checkout Integration

• Frequency translations are not visible on existing product pages after modifying the subscription widget
• Customers are seeing the error message "Variant can only be purchased with a selling plan" when trying to check out with a subscription product.

Recharge Checkout

Error messages

I updated my subscription type but I don’t see the new option on the product page

If you have a number of products in a ruleset, it might take a few moments for the products to finish syncing any changes to the ruleset. Try refreshing the product page after a few minutes or wait for email confirmation that syncing has completed. If the problem is persisting, you can reach out to our support team for more help.

I updated the price of the product in Shopify but the product page is reflecting the old price

Every time you update the price of the product or variants in your Shopify, you need to resync the products in your rules or ruleset in Recharge. You can resync all subscription products by clicking Sync all products or sync individual products by clicking the sync icon next to the product you would like to sync.

I accidentally deleted the hidden auto-renew product in Shopify and now the subscription is not working

If you removed the hidden auto-renew product from one or all the subscription products in Shopify, you simply need to resync the products within the ruleset in Recharge. This will recreate the hidden products in Shopify.

The subscription widget is appearing on my one-time products

If you copy or duplicate a subscription product to create another product, it will also duplicate the associated metafields. Recharge uses these metafields to determine which products should be offered on subscription. This will result in the subscription widget appearing on one-time products, even if they are not part of a Ruleset.

To fix this issue, temporarily add the one-time product to a Ruleset in Recharge and then delete it using the trash can icon. This will remove the metafields from the product.

Add to cart button is missing for a product that is no longer found in any subscription ruleset

If you notice that the add to cart button is missing for a product that is removed from one of your subscription rulesets you can easily resolve this by performing the following steps:

• Add this product back to one of your rulesets (any ruleset would do).
• Save the ruleset and then sync the product.
• Remove the product from the ruleset by clicking on the trash icon next to the product.
• Save the ruleset.

This will resolve the issue and the add to cart button should now appear. 

Shopify Checkout Integration

Frequency translations are not visible on existing product pages after modifying the subscription widget

Please contact our support team if you notice that the subscription widget has not changed even after updating the frequency translations in your Recharge Admin. 

Customers are seeing the error message "Variant can only be purchased with a selling plan" when trying to check out with a subscription product.

When you add a product to Recharge, an additional Subscriptions panel is shown on the Product dashboard in Shopify. This panel includes the option to only allow purchase of this product as a subscription. This option is enabled by default when a product is set up as subscription-only in Recharge. 

The error message "Variant can only be purchased with a selling plan" is displayed to customers when they try to check out with a product that is set to subscription only, and the subscription widget is unpublished. Publishing the subscription widget will prevent customers from seeing this error message.

You can set the product to both One-Time and Subscription Only in Recharge to allow customers to check out with the product as a one-time purchase if the subscription widget is disabled.